Call Center Representative

Ragsdale Heating and Air • Dallas, GA

5d • $18 - $20 • Onsite

About The Position

Are you a people person with a passion for service? Join the Ragsdale team and be part of a company that values your talent, supports your growth, and rewards your commitment! As a Customer Service Representative, you’ll be the first point of contact for our valued customers—scheduling appointments, answering questions, and ensuring a smooth and friendly experience from start to finish. If you’re dependable, friendly, and eager to grow your career in a supportive, high-energy environment, we want to hear from you! We’ve proudly served the Dallas, GA area for 30 years, earning the trust of our community and the loyalty of our employees. When you join Ragsdale, you’re not just starting a job—you’re building a career in a place where you’re truly appreciated. We invest in your growth through continuous training, career advancement opportunities, and a workplace culture built on teamwork and mutual support.

Requirements

• High School Diploma or GED preferred
• 2 years of customer service experience
• Basic computer proficiency, particularly with Microsoft applications
• Must be fluent in reading, writing and speaking English
• Must be able to sit for long periods of time
• Must be able to work evenings and weekends when needed

Nice To Haves

• Experience with Service Titan is a plus.

Responsibilities

• Successfully handle high volume inbound customer service calls
• Making/handling high volume of outbound calls
• Respond to e-mail inquiries
• Receive and record completed work orders from field technicians
• Expedite unresolved customer grievances to designated departments for further investigation
• Maintain accurate customer information and scheduled appointment details
• Actively promote and sell new or additional services or products when applicable

Benefits

• Competitive Pay: $18-20/hour based on experience and shift, plus bonus opportunity!
• Generous PTO
• Health, Vision, and Dental plans for you and your family
• 401(k) with Company Match up to 30%
• Life, Short-Term, and Long-Term Disability Insurance
• FSA, Employee Assistance Program (EAP), Legal Services, and Identity Theft Protection
• Ongoing Professional Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED