Call Center Representative

Advanced Dermatology • Aurora, CO

5d • Onsite

About The Position

The Call Center Representative is responsible for handling inbound and outbound calls, managing schedules, verifying patient information, and performing various administrative tasks in a fast-paced, high-volume office environment. This role requires excellent communication and multi-tasking skills, proficiency with standard office equipment, and compliance with HIPAA and OSHA regulations.

Requirements

• High School Diploma or GED.
• Proficient with verbal and written communication.
• Ability to work in a fast-paced, high-volume environment.
• Excellent Multi-tasking skills and flexibility.
• Basic Computer Skills (Microsoft Word, Excel, 50 to 80 wpm).
• Proficient with computers, phones, photocopiers, scanners, filing cabinets, and fax machines.
• Proficient with written, communication and basic math skills.
• Compliant with HIPAA and OSHA.

Nice To Haves

• Experience with EMR (electronic medical records).
• Experience with HIPAA.
• Experience with insurance and referrals.
• Spanish speaking.

Responsibilities

• Taking calls in a multi-line phone system.
• Managing high volume schedules for numerous providers.
• Scheduling appointments and procedures for multiple providers and locations.
• Effectively dispatching calls to the appropriate personnel.
• Taking accurate messages with all necessary information and sending them to appropriate personnel.
• Verifying and updating patient information.
• Verifying Referrals and Authorizations.
• Processing and distributing faxes.
• Tracking cosmetic packages.
• Processing and logging payments for copays and cosmetic procedures/products.
• Scanning and attaching documents.
• Data Entry.
• Performing various administrative tasks as required.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid holiday
• Vacation leave
• Sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED