Call Center Representative
About The Position
Join our team as a Customer Service Representative supporting an important healthcare refund initiative. In this temporary, six-month assignment (with potential for extension), you’ll play a key role in helping patients understand their accounts, refund status, and next steps, all while delivering a positive, supportive customer experience. This is an inbound call center role with no outbound calling, no sales, and no payment collection responsibilities, allowing you to focus entirely on assisting patients and providing clear, accurate information. You’ll work within structured workflows and scripts, gaining valuable experience in healthcare customer service and exposure to revenue cycle operations. This opportunity is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is looking to build or expand their experience in healthcare or call center operations through a defined, project-based assignment.
Requirements
- High school diploma or equivalent
- Minimum of 1 year of customer service experience, preferably in a call center, healthcare, or revenue cycle environment
- Ability to handle inbound calls professionally and efficiently in a high-volume call center environment
- Strong verbal communication skills with the ability to clearly explain billing and refund-related information to patients
- Ability to follow structured scripts, workflows, and escalation protocols with a high degree of accuracy
- Proven attention to detail and ability to accurately document interactions in designated systems
- Ability to maintain confidentiality and adhere to client-approved authentication and data privacy requirements
- Basic computer proficiency, including experience navigating multiple systems simultaneously
Responsibilities
- Provide support through inbound call handling.
- Verify caller and patient identity in accordance with client-approved authentication procedures prior to discussing any account or refund-related information.
- Assist callers in understanding the purpose of the refund initiative, the status of their refund and next steps based on client-approved workflows.
- Respond to patient inquiries using approved scripts, workflows, and escalation protocols.
- Accurately document all call interactions in client-designated systems, following training and documentation standards.
Benefits
- medical
- dental
- vision
- HSA and FSA accounts
- short-term and long-term disability insurance
- accident insurance
- hospital indemnity insurance
- critical illness insurance
- life insurance
- supplemental insurance
- spouse and dependent life insurance
- pet insurance
- legal insurance
- 401(k) with company match
- company HSA contributions
- access to certified financial planners
- 17 days PTO for full-time colleagues with increases based on tenure
- 9 paid holidays
- 40 hours of paid volunteer time each year through our Heart & Soul program
- premium LinkedIn Learning access
- SOAR development program
- free Calm Premium subscription for meditation, stress relief, and sleep support
- access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
- Perk Spot
- discounted cell‑phone plans through Previ
- home/auto insurance discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
