Logistics Associate - Supply Chain Management

Mayo Clinic•Jacksonville, FL

About The Position

The Logistics Associate supports Supply Chain Management (SCM) through direct involvement with departments in receiving, distribution, inventory control, transportation, records management, warehousing, and product storage. The role handles daily movement of materials throughout Mayo Clinic while maintaining safety, security, and productivity standards. The position interacts with suppliers to expedite orders, manage returns, and resolve invoice and receipt issues. It also handles a high volume of inquiries from Mayo Clinic staff by phone, mail, and fax, serves as a contact for resolving SCM-related questions and problems, and coordinates assistance from appropriate SCM personnel. The role researches and resolves invoice and receipt discrepancies and specialty transactions, uses reports to maintain transaction data integrity, and supports distribution of medical products and services, including controlled substances and hazardous materials. The Logistics Associate identifies trends that may cause processing delays and collaborates with affected individuals on long-term solutions. The position complies with applicable policies and government regulations, assists with SCM projects and continuous improvement initiatives, and performs other job-related duties assigned by leadership. The selection process may include an OnDemand recorded interview. This vacancy is not eligible for visa sponsorship or transfer and does not participate in the F-1 STEM OPT extension program.

Requirements

High school diploma or GED and two years of supply chain or business-related experience; alternatively, an associate degree plus one year of experience will be considered equivalent.
Strong personal computer skills.
Strong communication, problem-solving, continuous improvement, and teaming skills.
Excellent verbal and written communication skills.
Ability to work in a team-oriented atmosphere and support all departments.
Adaptability and flexibility in a changing work environment.
Ability to handle and prioritize multiple tasks simultaneously.
Basic understanding of accounting principles.
Ability to manage time and meet required deadlines.
A driver’s license is required if assigned to the small subset of positions whose employees may be asked to drive.

Responsibilities

Support receiving, distribution, inventory control, transportation, records management, warehousing, and storage of products.
Carry out daily material movement throughout Mayo Clinic while adhering to safety, security, and productivity standards.
Work with suppliers to expedite orders, manage returns, and resolve invoice and receipt problems.
Handle high volumes of incoming requests from Mayo Clinic staff by phone, mail, and fax; serve as a point of contact for SCM inquiries and problems.
Engage appropriate SCM personnel to help resolve requests and problems.
Research and resolve transactions involving invoices not received and goods received but not invoiced.
Research specialty transactions, including aged proof-of-delivery items, shipping modes, and returns.
Assist with distribution of medical products and services, including controlled substances and hazardous materials.
Use reports to ensure transaction data integrity for special handling instructions, expedited and critical orders, and routine fulfillment.
Identify trends that cause processing delays and collaborate with affected individuals to implement long-term solutions.
Comply with relevant policies and governmental regulations.
Assist with SCM projects and continuous improvement initiatives as directed by leadership.
Perform other job-related duties assigned by leadership.