Logistics Associate - Supply Chain Management

Mayo Clinic•Jacksonville, FL

1d•$18 - $24

About The Position

The Logistics Associate supports Supply Chain Management (SCM) by helping ensure accurate receiving, distribution, inventory control, transportation, records management, warehousing, and storage of products. The role handles daily movement of materials throughout Mayo Clinic while maintaining safety, security, and productivity standards. It involves significant interaction with suppliers to expedite orders, process returns, and resolve invoice and receipt issues. The position provides logistics support and serves as a point of contact for a high volume of requests from Mayo Clinic staff and other SCM areas. It researches and resolves transaction problems, including invoices not received and received-not-invoiced items, and handles specialty requests such as investigating aged proof-of-delivery items, identifying shipping modes, and managing returns. The role also supports distribution of medical products and services, including controlled substances and hazardous materials, and uses reports to maintain transaction data integrity for special handling, expedited and critical orders, and routine fulfillment. The Logistics Associate identifies trends that may cause processing delays and collaborates with affected individuals on longer-term solutions. The position complies with applicable policies and governmental regulations, assists with SCM initiatives and projects as directed by leadership, and performs other job-related duties as assigned. A small subset of employees may be asked to drive; a driver’s license is required in those circumstances.

Requirements

High school diploma or GED and two years of supply chain or business-related experience; alternatively, an associate’s degree plus one year of experience is considered equivalent.
Strong personal computer skills.
Strong communication and problem-solving skills.
Continuous improvement and teaming skills.
Excellent verbal and written communication skills.
Ability to work in a team-oriented atmosphere and support other departments and SCM areas.
Adaptability and flexibility in an ever-changing work environment.
Ability to handle and prioritize simultaneous tasks and manage time to meet deadlines.
Basic understanding of accounting principles.
A driver’s license is required if assigned to the subset of employees asked to drive.

Responsibilities

Support accurate receiving, distribution, inventory control, transportation, records management, warehousing, and storage of products.
Carry out daily movement of materials throughout Mayo Clinic while observing safety, security, and productivity standards.
Work with suppliers to expedite orders, manage returns, and resolve invoice and receipt problems.
Handle a high volume of incoming requests from Mayo Clinic staff by phone, mail, and fax, and serve as a point of contact for inquiries and problems involving other SCM areas.
Enlist appropriate SCM personnel to help resolve inquiries and problems.
Research and resolve transaction problems, including invoices not received and received-not-invoiced transactions.
Research specialty requests, including aged proof-of-delivery items, shipping modes, and returns.
Assist with distribution of medical products and services, including controlled substances and hazardous materials.
Use reports to maintain transaction data integrity for special handling instructions, expedited orders, critical orders, and routine fulfillment.
Identify trends that cause processing delays and collaborate with affected individuals to implement long-term solutions.
Comply with applicable policies and governmental regulations.
Assist with SCM projects and continuous improvement initiatives as directed by leadership.
Perform other job-related duties as assigned.
Drive when requested, if part of the small subset of employees assigned to do so.