Logistics Analyst Ogden, Utah!

Republic Services•West Haven, UT

About The Position

A Logistics Analyst coordinates and oversees drivers, trucks, and containers to create capacity, maximize productivity, and provide prompt, courteous, and efficient customer service. The position also supports safety, customer experience, and operational productivity through route planning, real-time monitoring, logistics data analysis, and communication with drivers and customers. The analyst adjusts daily and next-day routing to improve route standardization, efficiency, and accuracy; responds to changing service needs; ensures routes are closed accurately and on time; and resolves problems that arise while drivers are in transit. The role includes managing driver safety and company assets, monitoring route progress and performance, planning loads and swing routes, responding to missed pickups, and coordinating disposal plans with the Operations Manager. The position also focuses on customer experience by prioritizing service commitments, keeping call-center communications current, communicating delays to affected customers, and reviewing routing information and service exceptions. Routes should be designed to support safe, successful, and efficient work while meeting customer commitments and applicable hours-of-service and weight requirements.

Requirements

Analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment with rapidly changing priorities.
Skill with Microsoft Office Suite or similar software.
Ability to understand and execute time-sensitive tasks.
Experience in a customer-facing position.

Nice To Haves

Two years of prior experience working in a Dispatcher or similar leadership role.

Responsibilities

Ensure compliance with required safety policies and procedures.
Analyze daily route information and make routing changes to improve standardization, efficiency, and accuracy using the internal routing platform.
Use routing system visibility and flexibility to respond to same-day changes and plan for next-day customer service needs.
Verify route data and ensure routes are closed accurately and on time.
Evaluate and resolve problems that arise while trucks and drivers are in transit.
Proactively manage driver safety and the security of company assets, and provide direction to drivers.
Collect, interpret, and analyze logistics data, including inventory, asset reliability, and route data, to improve routing accuracy.
Communicate regularly with drivers about route progress and the information they need.
Evaluate and escalate driver performance issues or concerns for resolution.
Use route sequencing to improve efficiency.
Respond to missed pickups and service commitments by scheduling customers and educating drivers; develop strategies to prevent repeat missed pickups.
Create routes that maximize capacity and review loads-per-driver-per-day goals to support profitability.
Monitor daily routing activities and resolve issues to keep pickups and deliveries on time.
Assess the need for swing routes, identify swing opportunities, and analyze swing-percentage trends for improvement opportunities.
Monitor and adjust current-day and next-day plans as circumstances change.
Understand daily disposal plans, identify optimal disposal sites for loads, and help hold drivers accountable to assigned sites.
Discuss disposal plans and recommendations with the Operations Manager and update plans when intercompany or third-party changes occur.
Determine whether service requests can be moved forward to improve efficiency and customer experience.
Courteously interact with customers as required.
Analyze and prioritize customer promises to ensure customers are serviced as committed.
Update call-center communications daily and continually communicate to reduce missed pickups and improve communication between the division and customers.
Evaluate route issues that may cause delays and use available tools to communicate with affected customers.
Review routing media for service exceptions, general messages, and extra-service information to meet customer needs.
Execute universal service commitments to support the highest level of customer satisfaction.
Perform other job-related duties as assigned.