Logistics Analyst, Outbound

Four Hands•Austin, TX

About The Position

The Analyst, Outbound Logistics manages day-to-day relationships with assigned carriers and owns recurring performance reporting. This includes leading performance meetings, resolving distressed shipments and invoice exceptions, and identifying root causes of service issues. You’ll work closely with Outbound Senior Analysts, Sales Operations, Sales, Finance, and Warehouse teams to ensure carrier performance and reporting remain accurate and reliable. This role provides hands-on experience in carrier management, data analysis, and cross-functional collaboration, with meaningful ownership from day one.

Requirements

3+ years of experience in Logistics, Supply Chain, or a related field
Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business, or a related field
Experience communicating directly with external carrier contacts, including leading recurring status and performance meetings
Basic understanding of freight invoice auditing and exception resolution, or willingness to learn
Strong Excel skills, including PivotTables, VLOOKUP/XLOOKUP, and multi-source data reconciliation
Working knowledge of Power BI or similar data visualization and dashboarding tools
Experience working with large, imperfect datasets across multiple carriers, systems, and formats
Strong analytical and problem-solving skills with the ability to identify trends and opportunities for improvement
Strong written and verbal communication skills
Strong attention to detail and ability to manage multiple priorities and recurring deadlines

Responsibilities

Own day-to-day relationship management for your assigned carriers, including leading their recurring performance meetings and escalating complex issues to the Senior Analyst team as needed
Manage distressed shipment communications and drive issues to resolution with your assigned carriers
Resolve invoice exceptions and billing discrepancies for your assigned carriers
Root-cause On-Time Performance (OTP) and service issues specific to your assigned carriers, identifying corrective actions
Own recurring performance reporting and data tracking, ensuring data accuracy and on-time delivery to stakeholders
Contribute to the team's consolidated On-Time Performance (OTP) scorecard, ensuring your carriers' performance data is accurate and complete
Own the Monthly Sales Update, translating logistics performance data into a clear presentation for Sales stakeholders
Coordinate the team's QBR Scorecard process, consolidating carrier performance data across the Senior Analyst team into the scorecard used for carrier QBRs
Maintain and troubleshoot the dashboards, spreadsheets, and data sources (including Power BI) that support your reporting and carrier ownership
Assist in identifying opportunities to reduce supply chain costs and improve logistics operations, working under the guidance of Senior Analysts on initiatives outside your defined scope
Collaborate with internal teams (Sales, Warehouse, Sales Ops) to support alignment between Logistics, your carriers, and broader business objectives
Support ad hoc data and reporting requests from leadership
Build effective working relationships with cross-functional teams and carrier contacts to ensure a smooth, efficient customer delivery experience
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team