Logistics Analyst – Financial Support & Cargo Claims

Penske • Beachwood, OH

17d

About The Position

The Logistics Analyst manages the auditing, payment integrity, and continuous improvement of freight billing, final mile delivery charges, and cargo claims. This role leverages data analytics to drive cost accuracy, improve operational efficiency, and maximize claims recovery.

Requirements

• Experience with freight billing, final mile delivery charges, and cargo claims.
• Proficiency in data analytics.
• Experience with transportation management systems (TMS).

Responsibilities

• Audit delivery charges: Verify final mile delivery invoices against proofs of delivery (POD) and service level agreements.
• Maintain pricing models: Ensure carrier rate updates are accurately reflected in payment systems to prevent billing exceptions.
• Resolve payment exceptions: Perform root-cause analysis on billing errors and audit failures, collaborating with internal teams and carriers to resolve issues quickly.
• Track cargo claims: Monitor and report on open claims, aging, recovery rates, and denial ratios.
• Identify loss trends: Analyze historical claims data to uncover root causes of recurring cargo damage/loss and escalate findings for corrective action.
• Manage reporting & KPIs: Extract and clean datasets from internal and external transportation management systems (TMS) to deliver weekly/monthly performance dashboards.
• Optimize workflows: Lead initiatives to reduce invoice errors, shorten payment cycle times, and improve claims recovery outcomes.
• Document processes: Map out current and future-state workflows to support system updates and team training.
• Standard operations: Handle recurring data-pulling tasks and apply established business rules to daily error management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed