Cargo Claims Coordinator

FedEx•Green Bay, WI

8d•Onsite

About The Position

The Cargo Claims Coordinator serves as a subject matter expert on claims law, processes, and outcome expectations. This role manages the entire claims process for managed transportation and freight solutions customers, ensuring compliance with applicable laws and contractual terms to minimize risk to FXL and its clients. Ongoing education and training are required to stay current with industry trends and legal precedents.

Requirements

High school diploma required.
2 years of relevant transportation operations experience required.
Understanding of shipping processes and dock operations.
Experience with TMS, Microsoft Excel, Word, and Access.
Ability to work independently and collaboratively.
Ability to follow policies and procedures
Ability to read, write, and interpret information
Ability to add, subtract, multiply, and divide
Ability to use hands to finger, handle, or feel
Ability to sit, walk, or stand for the duration of the shift
Must possess visual acuity to perform essential job functions
Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
Ability to lift/carry items up to 50 pounds

Nice To Haves

5 years of transportation operations experience preferred.
Transportation operations experience including claims preferred.

Responsibilities

Identify and compile legally required claim documentation from stakeholders including service providers, customers, shippers, consignees, warehouses, and operations personnel.
Research, evaluate, and validate claims.
Prepare and present valid claims to service providers within legal parameters.
Leverage claim law, contract terms, FDA guidelines, and case history to recover payment for customers.
Negotiate equitable settlement agreements between customers and service providers.
Advise customers on claim status, outcomes, and settlement recommendations, including unfavorable results.
Perform root cause analysis to identify recurring damage issues and recommend solutions.
Lead regular meetings with operations and logistics sourcing advisors to drive accountability and finalize claims efficiently.
Create and deliver monthly reports summarizing claim status and potential risks to leadership.
Develop and maintain work instructions; ensure process improvement and SOP compliance.
Comply with all applicable laws, regulations, and company policies and procedures.
Perform other duties as required.

Benefits

Competitive Pay: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
401(k) plan with company match after 1 year
Tuition reimbursement program
Holiday pay and accrued paid time off (Vacation and PTO)
Medical, dental, vision, and voluntary benefits available on day one
Basic life insurance
Basic AD&D coverage
Supplemental Life and Supplemental AD&D
Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
Paid parental leave for both moms and dads
Paid bereavement and jury duty