Claims Coordinator

INHABIT IQ • Mason, OH

3d • Hybrid

About The Position

The Claims Coordinator supports the end to end claims process by reviewing, processing, and tracking inbound claims while ensuring clear and timely communication between claimants, internal teams, and insurance carriers. They respond to phone and email inquiries, research claim details, monitor workflow tasks, and identify irregularities that may require escalation or corrective action. Through accurate documentation and strong customer service, they help deliver a smooth, consistent claims experience for all stakeholders.

Requirements

• High School Diploma or equivalent
• Minimum of 1 year experience in a customer service role
• Strong attention to detail and commitment to accuracy
• Excellent communication and customer service skills
• Ability to manage multiple claims and priorities in a fast paced environment
• Strong organizational and time management skills
• Proficiency with data entry systems, CRM platforms, and Microsoft Office tools
• Problem solving mindset with the ability to identify and escalate issues appropriately

Nice To Haves

• Experience in claims processing, insurance operations, or customer support preferred
• Adjusters license preferred or willingness to obtain within 60 days of employment.

Responsibilities

• Receive, review, and process inbound claims in accordance with established procedures
• Respond to phone and email inquiries from claimants, providing accurate information and guidance
• Research claim details and gather supporting documentation to ensure complete and accurate processing
• Track claim status and monitor workflow tasks to ensure timely progression
• Identify discrepancies, irregularities, or potential issues and escalate as needed
• Maintain accurate and up to date records of claim activity and communications
• Coordinate with internal teams, insurance carriers, and third party partners to resolve claims efficiently
• Support communication between stakeholders to ensure clarity and transparency throughout the claims process
• Assist with report generation and data tracking related to claim activity
• Adhere to company policies, procedures, and regulatory requirements

Benefits

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED