Logistic System Specialist (1st Shift)

Glovis EV Logistics America•Ellabell, GA

About The Position

The Logistic System Specialist serves as a liaison between customers, management, and operations, providing timely, high-quality support to customers and local Glovis teams. The role oversees key logistics processes, including vehicle holds, repairs, aged vehicle tracking, shipping reports, carrier problem resolution, and company and show car processes. It also prepares reports, monitors vehicle-related processes, supports delivery and distribution planning, analyzes data across systems, communicates part issues, and helps train team members. The position routinely uses standard office equipment and involves extended periods of sitting, typing, and working at a computer. It may occasionally require lifting and transporting items weighing up to 30 pounds. Reasonable accommodation will be made based on ability and accessibility. The estimated base salary range is $59,000–$62,000. GLOVIS EA offers medical, dental, and vision coverage, a 401(k) plan with matching subject to plan provisions, and paid time off. Pre-employment screening may include employment verification, physicals, drug screens, and criminal background checks; new hires are also verified through E-Verify.

Requirements

Associate degree in administrative, logistics, customer service, or a related field, or an equivalent combination of education and experience.
At least one year of experience in a customer service-related role.
Knowledge of customer service and support regulations and compliance standards.
Excellent written and oral communication skills.
Ability to work with all levels of management.
Strong organizational, problem-solving, and analytical skills.
Ability to present information effectively and respond to questions.
Proficiency with Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.

Responsibilities

Prepare daily reports for dealerships and regions, internal customer service reports (including Activity and Fleet Holds), and other standardized reports by collecting and organizing data.
Monitor and provide direction for assigned processes, including company cars, show cars, commercial fleet, de-commits and reallocations, returned and repaired vehicles, and vehicle holds.
Plan vehicle delivery, storage, and distribution to minimize processing wait time and consolidate movements where possible.
Mine data, compare allocation data across systems and reports, and assist in resolving discrepancies.
Communicate part issues immediately to support contingency planning.
Communicate effectively with internal and external customers, particularly regarding IT and customer service processes, meeting or exceeding expectations.
Ensure work is timely and meets quality expectations.
Conduct yard patrol and control unauthorized personnel.
Assist with developing and training team members.
Perform other duties as assigned.