Logistic System Specialist (1st Shift)

Glovis EV Logistics America•Ellabell, GA

6d•$59,000 - $62,000

About The Position

The Logistic System Specialist serves as a liaison among customers, management, and operations, providing timely, high-quality support to customers and local Glovis teams. The role answers questions directly or connects people with teams that can help, while safeguarding Glovis’ reputation. It oversees key processes such as vehicle holds, repairs, aged-vehicle tracking, shipping reports, carrier issue resolution, and company and show-car processes. The specialist prepares reports, monitors assigned logistics processes, supports vehicle delivery, storage, and distribution planning, mines and compares data across systems, and helps resolve discrepancies. The position communicates part issues and process information to internal and external customers, ensures work is timely and high quality, patrols the yard to control unauthorized personnel, and assists with team training. The role routinely uses office equipment and involves extended periods sitting, typing, and working at a computer. It may require occasionally lifting and transporting items weighing up to 30 pounds. The company states that reasonable accommodations will be made based on ability and accessibility.

Requirements

Associate degree in administration, logistics, customer service, or a related field, or an equivalent combination of education and experience.
At least one year of experience in a customer service-related role.
Knowledge of customer service and support regulations and compliance standards.
Excellent written and oral communication skills.
Ability to work with all levels of management.
Strong organizational, problem-solving, and analytical skills.
Ability to present information effectively and respond to questions.
Proficiency with Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.

Responsibilities

Prepare daily dealership and regional reports, internal customer service reports, Activity and Fleet Holds reports, and other reports by collecting and organizing data in standardized formats.
Monitor and provide direction for assigned processes, including company cars, show cars, commercial fleet, de-commits and re-allocations, returned and repaired vehicles, and vehicle holds.
Use delivery, storage, and distribution plans that minimize vehicle-processing wait times and consolidate movements where possible.
Mine data, compare allocation data across systems and reports, and assist in resolving discrepancies.
Communicate part issues immediately and help develop contingency plans.
Communicate effectively with internal and external customers, especially about IT and customer service processes.
Ensure work is completed on time and meets quality expectations.
Conduct yard patrol and control unauthorized personnel.
Assist in developing and training team members.
Perform other duties as assigned.