Costilla Lodge - Lodge Attendant (Spring 2027)

Turner Enterprises • Raton, NM

6h • Onsite

About The Position

The Lodge Attendant at Costilla Lodge delivers personalized food and beverage service and meticulous housekeeping in a secluded luxury fishing lodge. This hands-on position combines server and room attendant responsibilities. The employee assists with meal service, maintains guest rooms and common areas, responds to guest needs, and works with a small lodge team. Duties shift between housekeeping and food and beverage service according to daily operational needs.

This is a seasonal, hourly, non-exempt, non-benefits-eligible position anticipated to begin in May 2027. The employee is required to live at Costilla Lodge, approximately 70 miles from Raton, New Mexico, in a remote mountain environment with limited access to shopping, dining, and other services. Company dorm-style housing may be available in single- or double-bedroom arrangements; room sharing may be required depending on availability. Employees must arrange their own transportation to and from Raton for personal supplies.

Requirements

• Previous experience in hospitality, guest services, housekeeping, or food and beverage service.
• Strong customer service and communication skills, with a commitment to exceptional guest experiences.
• Ability to maintain high standards of cleanliness, organization, and attention to detail.
• Ability to perform housekeeping and food and beverage service responsibilities as assigned.
• Ability to work independently and collaboratively in a small-team, remote hospitality environment.
• Strong time-management, organizational, and problem-solving skills.
• Flexibility to work mornings, evenings, weekends, holidays, and extended hours as operational needs require.
• If vehicle operation is required, possess a valid driver’s license or be able to obtain one within 30 days of employment, and meet Company and insurer driving-record standards.
• Present documentation establishing identity and employment authorization within three days of hire, as required by federal law.
• Comfort living and working in a remote, isolated mountain environment.
• Ability to meet the stated physical demands, including lifting or moving up to 50 pounds, standing for extended periods, and performing repetitive and physically demanding duties.
• Ability to meet the position’s vision requirements, including close, distance, color, peripheral, and depth perception and focus adjustment.

Nice To Haves

• High school diploma or GED.
• Experience in a luxury hotel, resort, lodge, or boutique hospitality setting.
• Previous experience in both housekeeping and food and beverage service.
• Knowledge of environmentally responsible cleaning practices.
• Current food handler or responsible alcohol service certification, as applicable.

Responsibilities

• Greet guests and provide attentive, personalized dining service.
• Prepare dining areas for meal service, including table settings, service stations, and guest amenities.
• Assist guests with menu selections, describe food and beverage offerings, and make recommendations.
• Serve food and beverages while maintaining service and presentation standards.
• Communicate guest dietary restrictions, allergies, and special requests to the culinary team.
• Collaborate with kitchen staff to provide timely and accurate meal service.
• Clear and reset tables and maintain clean, organized dining areas.
• Serve alcoholic beverages responsibly and comply with applicable New Mexico alcohol-service laws, training, and certification requirements.
• Participate in food and beverage training and educational opportunities.
• Clean, sanitize, and prepare guest rooms, bathrooms, and common areas to established hospitality standards.
• Perform daily housekeeping, including room turnovers, stayover cleaning, and replenishment of guest amenities.
• Maintain cleanliness, organization, and presentation in guest accommodations and public areas.
• Coordinate laundering, replacement, and storage of guest linens, towels, and housekeeping supplies.
• Track guest arrivals, departures, and stayovers and communicate room-status updates to appropriate team members.
• Respond promptly and professionally to guest requests and communicate concerns to lodge management.
• Report maintenance issues, damaged equipment, and potential safety hazards.
• Handle, document, and return lost-and-found items according to established procedures.
• Use cleaning products and equipment safely and support environmentally responsible housekeeping practices.
• Assist with periodic deep cleaning of guest facilities and seasonal cleaning of employee housing.
• Maintain a safe, clean, and welcoming environment for guests and employees.
• Transition between housekeeping and food and beverage duties during assigned shifts based on guest needs and lodge operations.
• Follow Company and Reserve policies and procedures and perform other duties as assigned.

Benefits

• Paid sick leave.
• Employee Assistance Program.
• Competitive wages with applicable gratuities.
• Access to amenities and outdoor adventures, subject to Company policies and availability.
• Company housing may be available in dorm-style accommodations, subject to availability.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed