Locksmith Technician

Leo Facilities Maintenance•Philadelphia, PA

About The Position

The Locksmith Technician handles customer locksmith needs at customer jobsites and the company storefront. The role repairs, opens, installs, and replaces locks and related property; makes keys; changes locks and safe combinations; and installs or repairs safes and vaults. The technician verifies authorization before performing work, documents services and sales according to company policy, tracks work hours, keeps dispatchers informed, responds to company communications promptly, and operates a company vehicle safely. The position also includes recommending additional products and services that benefit customers. The role requires the ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities. Candidates should have one to two years of related experience and/or training, the ability to read and interpret work-related documents, write routine reports and correspondence, and communicate effectively with customers and employees. Knowledge of vendor-provided software and a web-based time-punch system is expected.

Requirements

One to two years of related experience and/or training.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively with customers or employees of the organization.
Knowledge of vendor-provided software and a web-based time-punch system.
State license recommended where applicable.
Valid driver's license recommended.
Ability to regularly lift and/or move up to 50 pounds.
Ability to meet the listed physical demands, with reasonable accommodations where applicable.

Responsibilities

Serve customers at their jobsite or at the company storefront by addressing locksmithing needs, including repairs, installations, and replacements.
Obtain proper authorization from a representative or property owner before performing work.
Provide sales receipts upon customer request and complete jobsite paperwork, including sales receipts and work orders, according to company policy and dispatcher instructions.
Submit sales receipts and daily summary sheets to the General Manager by the Monday following the end of the week.
Track all hours worked daily through the online application.
Respond to company correspondence, including calls, texts, and emails, within the time required by company policy.
Provide dispatchers with estimated arrival times and updates as needed.
Cut new or duplicate keys using key-cutting machines, impressions, or code key machines.
Disassemble mechanical or electrical locking devices and repair or replace worn tumblers, springs, and other parts using hand tools.
Maintain records of company locks and keys and set up and maintain master key systems.
Insert new or repaired tumblers into locks to change combinations.
Install door hardware, including locks and closers.
Open safe locks by drilling and open door locks without keys using picklocks in cylinders.
Install alarms and electronic access systems and unlock cars and other vehicles.
Repair and adjust safes, vault doors, and vault components using hand tools, lathes, drill presses, welding, and acetylene cutting apparatus.
Recommend additional products and services that benefit customers.
Operate the company vehicle safely, lawfully, and respectfully.
Perform other duties as assigned.