Locksmith Technician

FlyLock Security Solutions - Cincinnati•Cincinnati, OH

13d•$25 - $35

About The Position

The Locksmith Technician is a hands-on technical role supporting FlyLock Security Solutions’ growth. The position requires working effectively in a fast-paced environment, both independently and as part of a team. Candidates should have a technical mindset, locksmithing knowledge, and the ability to learn new technical methods and techniques. The role includes locksmith services for commercial and residential hardware, customer communication, and operational support. Emergency work orders are for commercial clients only. The position reports to the General Manager or Franchise Owner. Tools, uniforms, and a company vehicle are provided, along with paid training, flexibility, career advancement opportunities, and profit sharing.

Requirements

At least 2 years of hands-on technical field experience in locksmithing, access control, door hardware, or other skilled trades.
Good relationship-building skills with customers, partners, technicians, and other company employees.
Good verbal and communication skills.
Ability to manage multiple functions at the same time.
Good organizational skills.
Ability to work with minimal supervision and effectively as part of a team.
Ability to work safely on ladders.
Ability to drive in compliance with company vehicle policy.
Ability to understand, speak, and write English fluently.
Ability to push, pull, and lift at least 50 lbs.
Ability to kneel, crouch, and stoop; reach above and below the shoulders; and use hands and fingers to grasp, twist, and pull.
Ability to climb a ladder and work above ground.
Ability to withstand external weather conditions year-round.
Ability to interpret instructions, troubleshoot, perform basic arithmetic, and communicate effectively with customers.

Nice To Haves

Safe and card access experience is a significant plus.

Responsibilities

Perform emergency work orders for commercial clients.
Install, repair, and maintain commercial and residential hardware.
Install, repair, and maintain access control hardware.
Modify lock hardware.
Create and maintain master key systems.
Rekey residential and commercial locks and pin locks.
Interpret instructions in written, diagram, or schedule form and troubleshoot situations involving a variety of variables.
Clean, maintain, adjust, calibrate, and service equipment used.
Read operating and maintenance instructions and procedure manuals.
Write simple correspondence and present information effectively to customers and commercial clients.
Cut keys by code.
Receive verbal instructions from management or clients/customers.
Perform small projects as directed by management.
Complete and submit paperwork accurately and on time.
Communicate with clients to determine needed services and respond to general customer/client inquiries.
Provide timely and accurate customer service.