Lockbox Operations Quality Assurance Analyst

Wells Fargo & Company•Tukwila, WA

6d•$35 - $52•Onsite

About The Position

Wells Fargo is seeking a Quality Assurance Analyst to support the QA team by leading auditing activities and researching and presenting findings for Lockbox Operations. In this role, you will examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulations. You will perform advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews within a business line, identify risks and problem areas, and recommend improvements. You will also research risks and develop solutions for problems identified, perform branch or office inspections on key controls, procedural, or policy inspection points to ensure compliance with company requirements, agency or government regulations, and evaluate staff knowledge and compliance with governing policies, procedures and regulations. Additionally, you will provide support for exam management activities and any other initiatives as needed, mentor less experienced staff and assist with their development, and consult with leadership related to results of assessment. You will communicate overall process or transaction quality and provide feedback to appropriate contacts regarding identified material deficiencies or issues, including the identification of inconsistencies.

Requirements

2+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Must be available to work full-time on-site; this is not a remote or hybrid position.

Nice To Haves

Audit Experience
Knowledge with lockbox operations
Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Ability to motivate and provide performance feedback to staff
Experience developing partnerships and collaborating with other business and functional areas
Excellent verbal, written, and interpersonal communication skills
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to assess current processes/procedures and make recommendations for efficiency
Experience resolving and working through escalated and complex issues
Ability to achieve high production and quality standards
Ability to develop trending reporting and other internal reporting tools

Responsibilities

Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulations
Perform advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews within a business line
Identify risks and problem areas and recommend improvements
Research risks and develop solutions for problems identified
Perform branch or office inspections on key controls, procedural, or policy inspection points to ensure compliance with company requirements, agency or government regulations
Evaluate staff knowledge and compliance with governing policies, procedures and regulations
Provide support for exam management activities and any other initiatives as needed
Mentor less experienced staff and assist with their development
Consult with leadership related to results of assessment
Communicate overall process or transaction quality
Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies