Location Manager

Dairy Farmers of America•Irasburg, VT

About The Position

Manage the daily transportation operations of a location and/or distribution center. The Location Manager works with supervisors, employees, and internal and external customers to promote and improve transportation department functions. The role conducts audits to ensure compliance with federal and state regulations and company programs and policies, and promotes safety, customer service, and operational excellence. The position manages transportation and/or distribution activities, monitors operations and costs, improves business processes, maintains fleet equipment, and supports regulatory, environmental, and safety compliance. It also establishes customer relationships, addresses escalated concerns, hires and develops employees, coaches supervisors and staff, sets department goals, and works with leadership and human resources on investigations and corrective actions. Other duties may be assigned as required.

Requirements

High school diploma or equivalent.
5 to 8 years of distribution, logistics, and/or transportation experience, including team leadership or supervisory experience.
Class A commercial driver’s license in the state of residence, as required.
Have or be able to obtain a tanker endorsement within 30 days of employment, as required.
Have or be able to obtain doubles or triples endorsements, as required.
Have or be able to obtain a state-issued milk sampler/hauler license, as required.
Current medical card, as required.
May be required to obtain and maintain other certifications and/or licenses for continued employment.
Solid knowledge of dairy industry production practices, processes, regulations, and equipment.
Solid knowledge of distribution and transportation practices.
Strong understanding of DOT transportation regulations related to lawful operation.
Solid understanding of industry, safety, and quality policies, including PMO, OSHA, SQF, and GMP.
Knowledge of the geographic pick-up and delivery area.
Knowledge of supervision, training, and personnel management principles and practices.
Leadership, coaching, and team-building skills.
Ability to use company computer applications such as Microsoft Word and Excel, routing software, telematics, and handhelds.
Clear and effective verbal and written communication skills.
Ability to adapt to and manage change, determine direction in ambiguous situations, and consider the impact of decisions on employees, coworkers, and customers.
Ability to multitask, solve problems, handle challenging or conflict situations tactfully and professionally, organize activities effectively, interact positively with others, show initiative and follow through, and prioritize and meet deadlines.
Must be able to read, write, and speak English.

Nice To Haves

Undergraduate degree preferred.

Responsibilities

Manage transportation and/or distribution operations in compliance with company and regulatory requirements, with attention to operational efficiency, safety, and a professional, organized atmosphere.
Monitor daily operations and make necessary adjustments while communicating with members or customers, drivers, dispatch, and other transportation or distribution locations.
Monitor and control labor, supply, and maintenance costs; approve expense reports and department expenditures within established guidelines.
Analyze and document business processes and problems, and develop solutions and procedures to improve operational quality and efficiency within the department and across operating facilities.
Establish positive working relationships with members or customers to ensure optimal service.
Hold supervisors and drivers accountable for professional interactions and courteous service; handle escalated customer inquiries, concerns, and internal issues.
Assist with environmental, safety, transportation compliance, and reporting; direct staff in preparing and distributing operational reports and KPIs.
Inspect and schedule fleet maintenance, ensuring preventative maintenance and repairs are completed in a timely and efficient manner and equipment is properly maintained.
Interview and hire employees and identify workforce training needs in conjunction with human resources.
Serve as a resource and coach to transportation supervisors; support employees through training and coaching, and establish and communicate department goals.
Work with leadership and/or human resources on investigations and corrective actions related to injuries, accidents, audits, or employee concerns.