Location Manager

TAGG Logistics/Hub Group•Bristow, VA

About The Position

The Location Manager is a critical leader responsible for overseeing day-to-day operations at one or more locations. The role requires a thorough understanding of each location, building positive client relationships, and improving the efficiency and business performance of delivery operations. Building client relationships, recruiting, and capturing all appliance delivery business at each location are key priorities. The manager oversees location financial performance and operational expenses, manages staff and independent contractor relationships, supports claims processes, monitors delivery teams, and ensures compliance with company policies and procedures. The role also includes regular communication and documented meetings and updates with internal teams, clients, and business partners. The position offers a base salary of up to $79,650 per year, with bonus eligibility. The salary range is estimated and may vary based on skills, experience, education, market factors, geographic location, budget, and demand.

Requirements

Proven leadership ability.
Effective communication skills.
Proven results.
Organized.
College degree or equivalent experience.

Responsibilities

Build client relationships with the goal of securing 100% of appliance delivery business at each location.
Manage independent contractor partnerships, including profitability and compliance.
Achieve goals established by the client and Hub Group Final Mile.
Develop staff and hold them accountable, where applicable.
Recruit and retain independent contractors.
Manage claims and related processes with FOC assistance.
Manage controllable P&L and location margin goals.
Monitor delivery expenses, including minimums, effective routing, and support expenses.
Manage operating expenses, including supplies, truck use, uniform chargebacks, support travel, and uncollected debt.
Manage warehouse expenses, including contracted labor and inventory variances.
Manage administrative expenses, including hourly and contract administration, office supplies, recruiting, travel, and meals.
Evaluate rental car use versus mileage reimbursement.
Communicate effectively with the DIA, DIM, and client staff.
Lead short, effective daily stand-up meetings, documenting and including feedback in a recap.
Conduct weekly field ride-behinds to support client satisfaction and training, documenting and including them in a recap.
Visit showrooms as needed to build and maintain client relationships.
Maintain tote inventory and hold BP’s accountable for trade stock.
Enforce and follow company policies and procedures.
Oversee warehouse loadout and quality control to ensure teams leave the dock.
Actively monitor delivery teams while they are on the road, following the SOP.
Hold weekly operations meetings with the DIA to review aging invoices, issues, and goals; document and include them in a recap.
Hold BP meetings as needed to review claims, settlements, and compliance.
Participate in client and internal conference calls.
Provide weekly location updates including the week’s schedule, location summary, stand-up recap, ride-behind recap, and aging invoice update when applicable.
Perform other duties as assigned.