Location Manager

Galloup•Lansing, MI

About The Position

The Location Manager is responsible for total branch performance in accordance with company policies and procedures. This includes customer service, operations, store profitability, and the management and development of staff. The role reports to the General / Territory Manager and supports delivery of products and services to internal and external customers, location goals, fiscal accountability, and the company’s Quality and Service Excellence initiatives. The position involves frequent sitting and driving, working on foot for up to eight hours a day, and physical tasks including lifting and carrying up to 50 pounds. The employee works in temperature conditions prevalent at the time, with noise levels consistent with a manufacturing environment. Travel for customer visits and offsite activities is required; a good driving record and dependable vehicle are required.

Requirements

At least 2 years of customer service, sales, and management experience.
High school diploma.
Prior experience working with Microsoft Office Suite.
Excellent organizational skills and ability to multitask and shift priorities as needed.
Ability to work cross-functionally and provide excellent internal and external customer service.
Ability to communicate with all levels of the organization; excellent negotiating and presentation skills; strong interpersonal and customer service skills; and discretion when handling sensitive and confidential information.
Excellent mentoring, coaching, and people management skills.
Ability to see, talk, and hear.
Frequent sitting and driving, including getting in and out of a vehicle.
Ability to lift, move, and carry up to 50 pounds.
Ability to be on one's feet for 8 hours a day and to stand, walk, push, pull, reach, and twist.
Ability to climb stairs and step ladders, and to bend, stoop, crouch, and kneel.
Ability to travel for customer visits and offsite work activities; a good driving record and dependable vehicle are required.

Nice To Haves

3 or more years of customer service, sales, and management experience.
Knowledge of the electrical industry.

Responsibilities

Meet internal and external customer requirements for delivery of products and/or services.
Define fiscal responsibility and accountability for the location.
Establish goals and objectives for the location.
Manage and direct staff performance and outcomes.
Demonstrate leadership of company Quality and Service Excellence initiatives.
Perform other duties as assigned.