Location Manager

Service Corporation International•Dallas, TX

About The Position

Manage the daily operations of a single funeral home location and line of business. Foster ownership and pride among staff, manage costs, and encourage profitable case-volume growth. The role includes short-term planning; achieving annual sales revenue, production, and Profit & Loss goals; developing an effective staff; and exceeding client family expectations. The Location Manager works with Market Leadership to develop business plans, budgets, and goals; monitors financial performance; oversees daily operations, schedules, customer issues, regulatory compliance, facilities, and local promotional efforts; and collaborates with local management, market leadership, and corporate departments on resources and improvements. The role also includes funeral arrangement and directing duties as needed, including communicating with next of kin, facilitating arrangement conferences, discussing benefits and services, and potentially serving as master of ceremonies at services. The manager develops and coaches staff, supports career growth and employee engagement, and participates in hiring, promotion, and compensation recommendations.

Requirements

High school diploma or equivalent.
Funeral Director license as required by applicable state or provincial law and state board.
At least five years of industry experience with increasing responsibilities.
At least two years of experience guiding staff and communicating expectations.
Ability to work evenings, nights, and weekends.
Industry knowledge and financial acumen.
Proficiency in the MS Office suite.
Professional interpersonal skills, cultural sensitivity, and tact in resolving escalated customer issues.
Leadership skills and desire to manage people.
Ability to reason, plan, solve problems, think abstractly and analytically, understand complex ideas, learn quickly, and apply learning to new situations.
Process- and results-oriented approach, including removing obstacles and exploring alternatives to keep projects moving.
Ability to create clear presentations and data visualizations for decision-making and problem analysis.
Positive attitude, self-motivation, and desire to continually advance industry and business knowledge.
Professional written and verbal communication skills, including public speaking, collaboration, and negotiation.
Working knowledge of HMIS, InfoPort, and CarePoint.

Nice To Haves

Technical diploma in Funeral Services or Mortuary Science preferred.
Bachelor’s degree in Mortuary Science or another degree as required by applicable state or provincial law and state board.
Prior experience managing people preferred.
Budgeting and expense control experience preferred.

Responsibilities

Develop annual business plans, budgets, and financial, production, and revenue goals with Market Leadership; prepare operational and personnel budgets.
Communicate company and market strategies, values, and goals to staff, and translate goals into local action plans.
Monitor financial trends and performance with the Finance Field Manager; approve expenditures and invoices and manage overtime expenses.
Manage day-to-day operations, set priorities, delegate work, and review schedules to ensure timely services and annual goal achievement.
Resolve escalated customer issues and ensure operations comply with regulations, procedures, and policies.
Coordinate resource sharing and operational improvements with local management, Market Leadership, and corporate departments.
Participate in community, civic, and other organizations as part of local promotional efforts.
Maintain facilities and grounds, and budget appropriately for repairs, equipment, and furniture.
Plan and implement annual initiatives across locations, working with stakeholders to address business needs and resource constraints.
Identify and implement efficiency improvements and support change initiatives.
As needed, receive or initiate calls to next of kin and facilitate arrangement conferences with empathy, assessing needs and summarizing desired outcomes.
Discuss available life insurance and benefits, including veterans’ benefits, and promote funeral, cemetery, crematory, and related merchandise and services.
As needed, serve as master of ceremonies for visitations, funerals, or graveside services in a professional and caring manner.
Confirm authorization for services and verify personal belongings are removed from the deceased before burial, as specified in the arrangements.
Develop, guide, and coach staff through regular feedback, developmental assignments, and progress tracking.
Screen candidates and hire or promote staff; recommend pay increases, special pay, and career advancement.
Build effective business relationships across the organization.