Location Customer Service

Innovative Ag Services•Waukon, IA

About The Position

Innovative Ag Services is seeking a Location Customer Service team member for its Waukon, Iowa team. The role provides customer service and accurate accounting functions at the location to benefit IAS and its member-owners. Duties vary by location depending on which departments, products, and services are offered. The position may occasionally require working at another IAS location or assisting with training colleagues in similar roles.

Requirements

Associate's degree in accounting or office administration, or relevant coursework, and two years of customer-facing customer service experience.
Professionalism and a high level of initiative, attention to detail, effort, and commitment to completing assignments with quality, efficiency, and timeliness.
Ability to collaborate and communicate information or ideas effectively in writing and orally; strong people skills.
Ability to organize, handle change effectively, manage multiple tasks concurrently, and meet deadlines.
Knowledge of Microsoft Office Suite programs, including Outlook, Word, and Excel.
Multi-line phone experience.
Ability to lift, push, pull, or occasionally carry objects weighing at least 50 pounds.
Ability to bend, stretch, twist, or reach with the body, arms, and/or legs; some tasks involve repetitive motion.

Responsibilities

Report to the assigned workplace at the specified time and notify the supervisor of late arrivals or absences before the start time.
Conduct counter sales and handle incoming and outgoing calls in a friendly, courteous manner.
Weigh grain and farm supply products and grade incoming and outbound grain.
Contact customers weekly by their preferred method—phone, text, or email—about products and services across divisions, and record engagement details in the CRM platform.
Process daily location grain tickets and enter work orders for feed and agronomy divisions.
Complete daily edits of counter and other departmental invoicing.
Bill feed, agronomy, and energy products and services from the location.
Provide grain marketing assistance and information about grain transactions, communicate regularly with house grain customers, and understand IAS grain contracts.
Handle assigned-location grain origination, including inbound and outbound calls and answering customer questions.
Process grain settlements and direct shipments.
Process grain contracts and explain base contracts to customers; refer customers with more extensive risk-management needs to the Grain Team.
Process the location's 10-day list.
Process location mail, including outgoing contracts.
Scan contracts and obtain signatures.
Record grain bids for the location.
Manage inventory control, physical counts, and accurate billing.
Make daily deposits of receivables.
Process bills of lading for fertilizer receipts and maintain perpetual feed and fertilizer inventory.
Invoice independent truck drivers and process trucker payables.
Provide other general administrative support for the location as needed.
Carry out other tasks assigned by the Location Manager.
Occasionally work at another IAS location or assist with training others in similar roles.