Multi-Location Customer Service Specialist

Sherwin-Williams • Green Bay, WI

8d • Onsite

About The Position

The Customer Service Specialist works at stores within a 10-mile radius of Store #3268 in Green Bay, Wisconsin. This full-time role supports retail store success by assisting wholesale and retail customers, identifying their needs, answering questions about Sherwin-Williams products, and recommending appropriate solutions. The specialist resolves customer concerns, supports customer satisfaction, stays informed about product features, and maintains store and product presentation standards while helping meet sales goals. The role involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. The company states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without now or future sponsorship for an employment work visa.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed