Multi-Location Customer Service Specialist

Sherwin-Williams • Coeur d'Alene, ID

9d • Onsite

About The Position

The Customer Service Specialist supports retail stores by serving wholesale and retail customers, determining their needs, answering questions about Sherwin-Williams products, and recommending appropriate solutions. The role focuses on excellent customer service, resolving concerns, maintaining product and store presentation standards, and consistently meeting sales goals.

This is a full-time position. The employee is expected to work at stores within a 10-mile radius of Store #708054 at 745 West Appleway, Coeur d'Alene, ID 83814. The stated pay is $19.30 per hour.

The position involves contact with customers, which may include minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams has determined that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with company policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about offered products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Sherwin-Williams describes a range of benefits covering retirement, health care, well-being, and commuting; candidates are directed to the benefits website for details and eligibility.
• The company describes rewards, benefits, and flexibility intended to support health and well-being.
• The company describes opportunities to learn, develop skills, and grow professionally.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed