Multi-Location Customer Service Specialist

Sherwin-Williams • Cheyenne, WY

8d • Onsite

About The Position

The Customer Service Specialist supports Sherwin-Williams retail stores by assisting wholesale and retail customers, identifying their needs, answering product questions, and recommending appropriate solutions. The role focuses on excellent customer service, resolving concerns promptly, maintaining product knowledge and store presentation standards, and consistently meeting sales goals.

The employee will work at stores within a five-mile radius of Store #703153 at 1706 Stillwater Ave, Cheyenne, Wyoming. This is a part-time position with starting pay of $18.00 per hour. Duties involve access to customers, payment methods, equipment, personal information, merchandise, and other items of value; the company states that a criminal-history review is necessary for the role.

The role includes sales and service duties as well as store operations, such as processing transactions, maintaining work-order files, retrieving and preparing products, stocking and displaying merchandise, cleaning equipment, handling inventory, loading and unloading delivery trucks, and assisting with deliveries. Employees must be able to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally, with or without reasonable accommodation, and be willing to work scheduled hours that may include evenings and weekends.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work-order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products as needed to meet customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about offered products and discuss available options.
• Comply with inventory-control procedures.
• Suggest ways to improve sales.
• Promptly resolve customer concerns and maintain product and store presentation standards.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, and connection; specific offerings and eligibility are referenced on the company benefits website.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed