Multi-Location Customer Service Specialist

Sherwin-Williams•North Canton, OH

2d•Onsite

About The Position

The Customer Service Specialist supports the success of Sherwin-Williams retail stores by assisting wholesale and retail customers, understanding their needs, answering product questions, and recommending suitable products and services. The role is responsible for resolving customer concerns, maintaining product knowledge and store presentation, delivering excellent service, and consistently working toward store sales goals. The selected individual will work at stores within a 20-mile radius of Store #1391 at 124 Applegrove St NW, North Canton, OH 44720-1612. The position involves customer contact, which may include minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that it conducts a criminal-history review to protect its business, operations, reputation, and the safety of customers, employees, vendors, contractors, and the public.

Requirements

Must be at least 18 years old.
Must be legally authorized to work in the country of employment without current or future sponsorship for an employment work visa.
Must have a valid, unrestricted driver's license.
Must be able, with or without reasonable accommodation, to retrieve materials from shelves and floor stacks and to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Provide excellent sales service and help ensure high levels of customer satisfaction.
Assist customers in person and by phone by identifying their needs and presenting appropriate products and services.
Build productive, trust-based relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Work toward monthly, quarterly, and yearly sales goals.
Maintain accurate work order files and formulas.
Retrieve appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Keep assigned areas stocked and presentable.
Stay knowledgeable about products and discuss available options with customers.
Follow inventory control procedures.
Suggest ways to improve sales.