Multi-Location Customer Service Specialist

Sherwin-Williams • Green Bay, WI

9d • Onsite

About The Position

The Multi-Location Customer Service Specialist works at stores within a 10-mile radius of Store #3268 in Green Bay, Wisconsin. The position supports retail store success by helping wholesale and retail customers identify their needs, answering questions about Sherwin-Williams products, recommending appropriate solutions, resolving concerns, and maintaining up-to-date product knowledge and store presentation standards. The role combines customer service and sales, with responsibility for consistently meeting store sales goals.

Duties may involve contact with customers, including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams has determined that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, employees, vendors, contractors, and the public. This is a full-time position with a starting pay of $19.00 per hour or pay based on relevant experience.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with company policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work-order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Benefits and flexibility to support health and well-being.
• Opportunities to learn, develop new skills, and grow professionally.
• An inclusive team and commitment to employees' and broader communities.
• A range of benefits designed to support employees and their families, including retirement, health care, well-being, and commuting; eligibility may vary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed