Lobby Operations Supervisor

Texas National Bank • Rio Grande City, TX, US, TX

11d • Onsite

About The Position

The Lobby Operations Supervisor administers and oversees the efficient daily operation of a full-service bank branch, including operations, product sales, customer service, security, and safety in alignment with the Bank’s objectives. The role develops deposit business, supports strong customer relationships, promotes a sales-and-service culture through coaching and staff motivation, and works toward individual and branch goals through sales, referrals, and account retention. The supervisor provides leadership, training, and oversight, delegates daily activities to lobby service and other branch personnel, and participates in sales management. The position also serves as the branch’s documentation and IRA expert.

This is a full-time, exempt position reporting to the Branch Manager and Bank Operations Manager. It is performed in a professional office setting. Employees must attend scheduled mandatory training and complete applicable online regulatory compliance courses, and must comply with federal and state banking regulations and Bank policies. Regular, punctual attendance is an essential function. The Bank describes its work environment as supportive and collaborative, focused on community banking and customer service, with opportunities for professional development and advancement. Employees are encouraged to participate in Bank-sponsored, civic, charitable, and community activities.

Requirements

• At least three years of related banking experience.
• At least two years of prior supervisory experience in a branch setting.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent PC skills, including Microsoft Office products and custom bank applications.
• Excellent analytical skills and attention to detail.
• Excellent time-management, organizational, and problem-solving skills.
• Strong analysis, observation, and decision-making skills.
• Ability to identify priorities quickly, communicate them clearly, and align resources appropriately.
• Ability to work under pressure and in stressful situations while remaining composed.
• Ability to speak, read, write, and understand the primary language(s) used in the workplace.
• Regular and punctual attendance.
• Ability to comply with applicable federal and state banking laws and regulations and internal Bank policies and procedures.

Nice To Haves

• Bachelor’s degree in Business or a related field is preferred.

Responsibilities

• Manage employees and direct branch activities, profitability, customer service, and the daily operational performance of a full-service branch.
• Recruit, select, train, motivate, and develop staff; conduct performance appraisals; and serve as the final authority for issue resolution at the branch level.
• Oversee branch sales, operations, and service processes and procedures to improve customer service, staff productivity, and operational efficiency.
• Contact prospective and existing customers to build professional relationships and solicit new business.
• Monitor lobby service procedures and transactions, including overrides, audits, balancing, bait money, check approvals, review of large items, and compliance with vault and banking center operations limits.
• Resolve escalated customer complaints and issues promptly and effectively.
• Serve as Branch Security Coordinator and oversee branch security and adherence to policies and procedures.
• Oversee Business Online Services, ensure required documentation is completed, and provide documentation to the appropriate department.
• Create and maintain schedules for lobby service personnel, including opening and closing officers; keep the timekeeping system current and communicate schedules in a timely manner.
• Maintain working knowledge of Bank products, services, and service charges.
• Conduct regular staff meetings to communicate compliance requirements and updates to lobby service personnel.
• Comply with federal and state regulations and established Bank policies and procedures.
• Support and promote the Bank’s vision, mission, core values, organizational structure, and policies and procedures.
• Attend required training and complete applicable online regulatory compliance training.
• Perform other related duties as assigned, including cross-training across departments when necessary.

Benefits

• Opportunities for professional development and advancement within the bank.
• Supportive and collaborative work environment focused on community banking and customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed