Lobby Bar Bartender

Omni Hotels & Spas•Oklahoma City, OK

About The Position

The Lobby Bar Bartender delivers excellent guest service by building relationships, providing personalized attention, anticipating guests’ needs, and preparing and serving requested beverages. The role requires knowledge of cocktail and beverage menus and may involve serving guests directly or through service staff. The bartender helps maintain hotel service standards, guest areas, restaurant spaces, and equipment while supporting safe, timely, and high-quality food and beverage operations.

Requirements

Hands-on food and beverage knowledge and a comprehensive working knowledge of the hospitality business.
Strong knowledge of mixology, beverage garnishes, and beverage service, including liquor, beer, and wine.
Highly developed customer service skills, a friendly and approachable demeanor, strong problem-solving abilities, and attention to detail.
Ability to engage guests at all levels and provide warm, engaging, personalized service.
Ability to work in a fast-paced environment, manage multiple priorities, and handle stressful, busy hotel operations.
Ability to maintain a positive and professional demeanor and composure.
Ability to report to work on time and as scheduled.
Ability to stand and/or walk for extended periods, including at least eight hours per shift.
Ability to lift, push, pull, and carry moderate weight, and to bend and twist frequently.
Ability to meet appearance standards and maintain a high level of personal hygiene.
Clear, concise written and verbal communication skills, including the ability to communicate pleasantly in English with guests, management, and coworkers.
Must be comfortable speaking with guests.
Must be able to attain a valid Food Handler certification and ABLE License upon hire.

Nice To Haves

Relevant bartending experience in a large convention hotel is strongly preferred.

Responsibilities

Maintain and refine service standards and comply with hotel standards, local laws, and health, safety, and sanitation requirements.
Prepare for health department and Ecosure inspections.
Maintain knowledge of alcoholic beverages and all food and beverage menu items.
Complete bartender duties according to hotel procedures, including setting up banquet bars, polishing glassware, preparing garnishes, stocking ice, handling beverage requisitions, serving beverages, and closing the bar.
Complete assigned side work, including cleaning beverage equipment, bar seats, guest areas, walls, floors, and assigned work areas.
Check identification when proof of age is required.
Set up and break down the bar area and follow proper trash procedures.
Support restaurant sanitation and coordinate service timing from the kitchen to banquet areas.
Ensure prompt delivery and quality control from departure through arrival.
Perform proper steps of service and maintain high-quality bar setups, service, food quality, and presentation.
Report housekeeping or maintenance needs and maintain furniture, fixtures, and equipment.
Handle hotel assets and equipment carefully to minimize breakage.
Help control food and beverage quantities by avoiding over- or under-preparation.
Follow accurate POS procedures and hotel policies for cash and credit handling.
Provide positive guest service, respond to complaints, and take appropriate steps to address dissatisfaction.
Respond accurately and promptly to guest requests to create memorable experiences.
Maintain knowledge of hotel offerings and local surroundings, including nearby entertainment and theaters.
Attend daily stand-up meetings to gather information before each event.
Contribute to the cleanliness and organization of front- and back-of-house restaurant spaces.
Complete daily paperwork, including bar requisitions, count logs, and waste logs.
Carry out instructions listed in Restaurant Event Orders.
Build mutual trust, respect, and cooperation among coworkers and treat coworkers fairly and equitably.
Maintain a professional, neat, and organized appearance in accordance with Omni Boston Seaport standards.
Respond swiftly and effectively to emergencies and safety situations, and help maintain a safe environment for guests and staff.
Attend required department trainings and meetings.
Perform other duties as required by management.