Lobby Attendant

OTH Hotels Resorts•Frankfort, KY

About The Position

The Lobby Attendant maintains the cleanliness, appearance, and presentation of the hotel’s public spaces, including the lobby, entrances, hallways, and elevators. The role helps create a positive first impression by keeping these areas clean, well-maintained, and welcoming, and may involve friendly assistance to guests. It is a physically active, guest-facing position requiring frequent standing, walking, bending, and lifting. Schedules may include early mornings, evenings, weekends, and holidays based on operational needs. The position works with housekeeping, front desk, and concierge teams as needed and follows hotel safety procedures, cleanliness standards, company policies, and operational guidelines. The job description notes that duties may be modified, added, or removed by management. AI tools may assist in application evaluation, but final hiring decisions are made by the recruitment team.

Requirements

High school diploma or equivalent preferred.
Previous housekeeping, janitorial, or hospitality experience preferred.
Ability to stand and walk for extended periods throughout the shift.
Frequent bending, stooping, reaching, and kneeling.
Ability to lift and carry moderate weights, typically up to 25–50 lbs.
Ability to push and pull cleaning carts and equipment.
Strong attention to detail and cleanliness standards.
Customer service- and hospitality-focused mindset.
Reliable, punctual, and self-motivated work ethic.
Ability to work independently and as part of a team.
Effective time management and efficiency.
Professional appearance and behavior.
Basic communication skills and ability to interact with guests.
No travel required.
No certification required.

Nice To Haves

Previous housekeeping, janitorial, or hospitality experience.
Familiarity with cleaning tools and chemicals.

Responsibilities

Clean and maintain the hotel lobby, entrances, hallways, elevators, and other public areas.
Vacuum carpets, mop floors, and polish glass, wood, and metal surfaces and fixtures.
Clean windows, doors, and high-touch surfaces.
Empty trash receptacles and replace liners throughout assigned areas.
Clean and restock public restrooms, and maintain their cleanliness and presentation to hotel standards.
Arrange furniture, décor, magazines, and brochures neatly.
Maintain an organized, welcoming, and visually appealing lobby and ensure public spaces reflect brand and cleanliness standards.
Assist guests with directions, general inquiries, or light luggage support when needed.
Provide courteous and professional guest interactions.
Support front desk, concierge, and housekeeping teams as needed.
Promptly report maintenance issues, safety hazards, spills, and damaged furniture.
Follow hotel safety procedures, cleanliness standards, company policies, and operational guidelines.