Lobby Attendant

OTH Hotels•Frankfort, KY

About The Position

The Lobby Attendant maintains the cleanliness, appearance, and presentation of the hotel’s public spaces, including the lobby, entrances, hallways, and elevators. The role helps create a positive first impression by keeping public areas clean, well-maintained, and welcoming. It is a physically active, guest-facing position that requires frequent standing, walking, bending, and lifting. Schedules may include early mornings, evenings, weekends, and holidays based on operational needs. The successful candidate brings attention to detail and a hospitality mindset, and provides friendly assistance to guests when needed.

Requirements

High school diploma or equivalent preferred.
Previous housekeeping, janitorial, or hospitality experience preferred.
Ability to stand and walk for extended periods throughout the shift.
Frequent bending, stooping, reaching, and kneeling.
Ability to lift and carry moderate weights, typically up to 25–50 lbs.
Ability to push and pull cleaning carts and equipment.
Strong attention to detail and cleanliness standards.
Customer service and hospitality-focused mindset.
Reliable, punctual, and self-motivated work ethic.
Ability to work independently and as part of a team.
Effective time management and efficiency.
Professional appearance and behavior.
Basic communication skills and ability to interact with guests.
Continuous physical activity in indoor public areas, with exposure to cleaning chemicals and varying indoor environments.

Nice To Haves

Familiarity with cleaning tools and chemicals.

Responsibilities

Clean and maintain the lobby, entrances, hallways, elevators, and other public areas.
Vacuum carpets, mop floors, and polish glass, wood, and metal surfaces.
Clean windows, doors, and high-touch surfaces.
Empty trash receptacles and replace liners in assigned areas.
Clean and restock public restrooms, and maintain their cleanliness and presentation to hotel standards.
Arrange furniture, décor, magazines, and brochures neatly; maintain an organized and welcoming lobby.
Ensure public spaces meet brand and cleanliness standards.
Assist guests with directions, general inquiries, or light luggage support as needed.
Interact with guests courteously and professionally.
Support front desk, concierge, and housekeeping teams as needed.
Promptly report maintenance issues, safety hazards, spills, and damaged furniture.
Follow hotel safety procedures, cleanliness standards, company policies, and operational guidelines.