PM Lobby Attendant - Residence Inn Surfside

Schulte Hospitality Group•Surfside, FL

About The Position

Schulte Hospitality Group is seeking a service-oriented Lobby Attendant for the Residence Inn Surfside. The role helps maintain a clean, neat, safe, and welcoming hotel environment throughout public, guest, and back-of-house areas, while providing courteous and responsive service to guests. The position pays $16 per hour, and weekend availability is preferred. The Lobby Attendant maintains hotel lobbies, elevators, stairways, hallways, the Front Desk area, public restrooms, offices, locker rooms, other back-of-house areas, and the exterior. Duties include checking restrooms hourly, reporting unusual problems and facility or equipment deficiencies, using and maintaining floor-cleaning equipment, and buffing, waxing, and polishing floors, as well as vacuuming, shampooing, and removing carpet spots. The attendant also responds promptly and professionally to radio calls, provides information about the hotel and its facilities, and helps minimize guest complaints. The role requires a professional attitude and appropriate attire, adherence to scheduled work hours, effective communication, teamwork, and a commitment to customer service and cleanliness standards. Other duties may be assigned. One year of housekeeping experience is preferred; a high school education is required, while post-high-school education is preferred.

Requirements

High school education.
Ability to multitask.
Ability to communicate effectively verbally and in writing.
Ability to work as a team player.
Ability to exceed guest expectations.
Knowledge of cleanliness standards.

Nice To Haves

At least one year of experience in a housekeeping position.
Post-high-school education.
Weekend availability.

Responsibilities

Maintain the lobby, elevators, stairways, hallways, and Front Desk area so they are clean, neat, and free of rubbish and debris.
Clean and maintain public restrooms, checking them once an hour to ensure they remain neat and clean.
Clean hotel offices and keep work areas clean, neat, and fresh.
Clean locker rooms and other back-of-house areas to maintain a clean and safe work environment.
Clean the exterior of the hotel.
Report unusual or extraordinary problems in a timely manner.
Adhere to scheduled work hours to ensure proper coverage of work assignments.
Use and maintain floor-cleaning equipment.
Learn the hotel and its facilities to provide appropriate information in response to guest questions.
Report deficiencies in equipment and facilities as part of the hotel's maintenance and cleanliness efforts.
Help minimize guest complaints.
Maintain a professional attitude and proper attire, and be ready to serve guests.
Respond to radio calls professionally and promptly.
Buff, wax, and polish floors; vacuum and shampoo carpets and remove gum spots as needed.
Preserve high levels of internal and external customer service.
Communicate with others and foster an ownership environment emphasizing motivation and teamwork.
Perform other duties as assigned.

Benefits

Daily Pay, allowing associates to get paid today for work performed today.
Free telemedicine and virtual mental health care access starting on day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates, in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.