Loan System Support Liaison I
About The Position
The Loan System Support Liaison I provides operational and system support to the Loan Operations department, performing a variety of skilled and occasionally complex operational and administrative duties. This is a full-time, onsite career opportunity based at the Downtown Lebanon location in Lebanon, Pennsylvania. The role requires flexibility in work hours and department assignments, as scheduling changes may occur on short notice. The position supports core loan applications by reviewing system alerts, updates, and releases for operational impact; testing system enhancements; documenting results; recommending and implementing procedural changes; and training Loan Operations employees on system processing and procedures. It also provides administrative support for department payroll and paid time off tracking. Employees are expected to complete required compliance training, understand and follow relevant compliance programs, regulations, policies, and procedures, identify compliance risks, and escalate those risks to appropriate management. The hourly rate is $17.25–$24.23. Fulton Bank offers a comprehensive benefits package to eligible employees.
Requirements
- High school diploma or equivalent.
- At least 2 years of banking or related work experience.
- Ability to work flexible hours and in department assignments that may change on short notice.
- Ability to work independently or in a team environment, set priorities, and perform work accurately and efficiently.
- Authorization to work in the United States without current or future visa sponsorship.
Nice To Haves
- At least 1 year of loan systems experience.
Responsibilities
- Perform Loan Operations duties, including new account boarding, monetary and nonmonetary transaction posting, documentation review, document scanning and indexing, document archival and retrieval, and paid loan processing.
- Coordinate the treatment of nonperforming loans and maintain accurate loan system records in response to direction from Loan Review and Collections.
- Review core application system alerts, updates, and releases to help analyze their operational impact.
- Assist with testing system enhancements, verifying accuracy, and documenting results.
- Assist in recommending and implementing procedural changes required for system updates or enhancements.
- Train Loan Operations employees on system processing and procedures.
- Support department payroll by preparing timecards, entering payroll data into the appropriate Access Database via Public Folders, and ensuring time sheets are signed, copied, retained, and submitted to Payroll promptly in accordance with Human Resources guidelines.
- Support department paid time off administration by collecting and entering information into an Access Database every two weeks and periodically providing management with summary schedules for review.
- Work independently or as part of a team, prioritize duties, and complete work accurately and efficiently.
- Complete assigned compliance training; follow applicable compliance programs, laws, regulations, policies, and procedures; identify compliance risks and escalate them to the appropriate management level.
- Perform other duties as assigned by the manager.
Benefits
- Medical plans with prescription drug coverage
- Flexible spending account or health savings account, depending on the medical plan selected
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) program with employer match
- Employee Stock Purchase Plan
- Paid time off programs, including holiday pay
- Paid volunteer time
- Disability insurance
- Maternity and parental leave
- Adoption assistance
- Educational assistance
- Wellness program with financial incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
