Physician Support Liaison

USA Clinics Group•Northbrook, IL

15h

About The Position

The Physician Support Liaison ensures new Providers are onboarded, trained, and supported in their daily workflows. The role guides Providers through clinical operations, delivers workflow and EMR training, coordinates onboarding schedules, and provides ongoing support to promote efficiency, satisfaction, and alignment with clinic standards. The Liaison also supports current Providers through retraining, patient-retention efforts, and initiatives that contribute to clinic success. This position coordinates Provider orientation and training, serves as a point of contact for operational and workflow questions, maintains training and compliance records, and works with clinic leadership to address Provider concerns. It also supports accurate scheduling, timely communication of shift updates, and patient-complaint resolution. The role is based in Northbrook, Illinois, with a Monday–Friday schedule of 8:00 a.m.–4:30 p.m., subject to workflow modifications. Compensation is $55,000–$75,000, based on experience and qualifications.

Requirements

Ability to travel as needed.
Ability to train employees and Providers in the relevant area of specialty.
Demonstrated professionalism in a corporate environment.
Excellent communication skills.
Attention to detail.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Coordinate onboarding and orientation for new Providers.
Match trainees with trainers in coordination with Regional Supervisors.
Complete and collect training checklists.
Coordinate external vendor training and certification.
Provide feedback and support during onboarding.
Identify and support current Providers who need additional training.
Deliver and manage Provider EMR training.
Assign and track LMS course completion in coordination with the Training Team.
Respond to EMR help tickets and on-demand support requests in a timely manner.
Assist with clinical technology and app usage and troubleshooting.
Monitor clinic dashboards to ensure physician compliance and identify areas for improvement.
Set and verify Provider schedules accurately, including last-minute changes and published versions.
Work with Dr. Feldman on coaching and mentoring to improve patient retention systemwide.
Resolve assigned patient complaints and assist with root cause analysis.
Provide clinical workflow training, including daily patient flow, documentation standards, and coordination with clinical support teams.
Serve as the main point of contact for Provider questions about clinic operations, workflows, and protocols.
Maintain training workflow checklists, training materials, and Provider reference guides.
Conduct routine one-on-one Provider check-ins to assess progress, gather feedback, and offer training or clarification.
Communicate physician shift updates to payroll and operations in a timely manner for tracking and compensation accuracy.
Maintain current Provider contact information, training status, complications, and compliance records in shared systems.
Identify, escalate, and help resolve Provider concerns or workflow challenges with clinic leadership.
Perform other duties as assigned.