Physician Support Liaison

USA Clinics Group•Northbrook, IL

7h•$55,000 - $75,000•Onsite

About The Position

The Physician Support Liaison plays a critical role in ensuring that new Providers are successfully onboarded, trained, and supported in their daily workflows. This role focuses on guiding Providers through clinical operations, delivering workflow training, managing onboarding schedules, and serving as an ongoing resource to ensure provider efficiency, satisfaction, and alignment with clinic standards. The role will also support current providers as needed with retraining, patient retention and initiatives for overall clinic success.

Requirements

Bachelor’s degree preferred.
Ability to travel as needed.
Ability to train employees/providers in their area of specialty.
Demonstrate professionalism within corporate environment.
Excellent communication skills and attention to details.

Responsibilities

Coordinate onboarding and orientation for new Providers.
Match trainees with trainers in coordination with Regional Supervisors
Complete and collect training checklists
Coordinate external vendor training and certification
Provide feedback and support during onboarding
Identify and support current providers needing additional training
Deliver and manage Provider EMR training
Assign and track LMS course completion in coordination with the Training Team
Respond to EMR help tickets and on-demand support requests in a timely manner
Assist with clinical technology and app usage and troubleshooting
Monitor clinic dashboards to ensure physician compliance and identify areas for improvement
Set and verify provider schedules accurately
Work with Dr. Feldman on coaching and mentoring to improve patient retention systemwide
Resolve assigned patient complaints and assist with root cause analysis (RCA)
Provide comprehensive clinical workflow training, including daily patient flow, documentation standards, and coordination with clinical support teams.
Serve as the main point of contact for provider support—answering questions related to clinic operations, workflows, and protocols.
Maintain training workflow checklists, training materials, and reference guides for Providers.
Conduct routine one-on-one check-ins with providers to assess progress, gather feedback, and offer ongoing training or clarification.
Update Provider clinic schedules, incorporating last-minute changes and ensuring accuracy in published versions.
Ensure timely communication of physician shift updates to payroll and operations for tracking and compensation accuracy.
Maintain current provider contact information, training status, complications and compliance records in shared systems.
Actively identify, escalate, and help resolve provider concerns or workflow challenges in partnership with clinic leadership.
Perform other duties as assigned.