Community Support Liaison

Novus Health•Saint Louis, MO

About The Position

The Community Program Liaison supports NOVUS Health’s outreach, community engagement, and special programs by connecting patients and community members with available resources. The role organizes and participates in outreach events, promotes NOVUS Health services and programs, and engages directly with the community to increase awareness and access to care. It also supports the NOVUS Food Pantry and NOVUS Membership Program. The position includes weekly outreach at the NOVUS Northside Clinic at PPCS, patient navigation and enrollment assistance, support for program operations, and logistics such as transporting supplies and donations. The liaison communicates NOVUS Health’s mission and services, maintains knowledge of community resources, protects patient confidentiality, and provides culturally responsive, inclusive, and nonjudgmental service. Flexible hours, including evenings or weekends, may be needed for outreach events.

Requirements

High school diploma or GED.
One year of applicable experience.
Ability to lift 20 pounds.

Responsibilities

Participate in community outreach events and contribute ideas for new outreach opportunities and community engagement activities.
Prepare for outreach events by organizing materials, transporting supplies, and setting up tables or booths.
Provide weekly outreach at the NOVUS Northside Clinic at PPCS, including new patient registration, Medicaid enrollment, and connecting residents, staff, and the public with NOVUS services and community programs.
Assist with recruiting and orienting volunteers for outreach events and community engagement activities.
Support day-to-day administration of the NOVUS Membership Program, including enrollment, member records, outreach, and general member support.
Pick up food and other donated items from Operation Food Search, community partners, and donation drives.
Provide operational support for organizational projects and initiatives, including the public health vending machine project at PPCS.
Assist patients or families with food program intake or surveys and guide them in selecting food from the pantry.
Provide operational and administrative support to other NOVUS programs and initiatives as assigned.
Complete annual CMS Certified Application Counselor training and maintain a Missouri Navigator License.
Educate individuals about and enroll them in Missouri Medicaid or Affordable Care Act plans.
Assist patients with options such as the sliding fee scale as needed.
Connect patients and families with community programs that support wellness.
Drive an agency vehicle, or a personal vehicle when approved, to transport outreach supplies, materials, or donations to and from events or partner locations.
Load and unload outreach materials, supplies, and donations.
Keep outreach materials and equipment organized, stocked, and ready for events.
Participate in departmental meetings, staff meetings, and trainings as assigned.
Maintain effective working relationships with patients, visitors, community members, and staff.
Communicate NOVUS Health’s mission, services, and programs effectively.
Maintain knowledge of community resources appropriate to the needs of patients and families.
Maintain HIPAA compliance and protect patient confidentiality.
Provide services in a culturally responsive, inclusive, and nonjudgmental manner that recognizes and affirms diverse backgrounds, beliefs, experiences, and perspectives.
Perform other duties as assigned.