Loan Support Analyst - Dealer Floor Plan - Booking & Servicing

PNC•Pittsburgh, PA

6d•Onsite

About The Position

The Loan Support Analyst works on PNC’s Dealer Floorplan Operations team within Commercial Lending Operations, based at the Firstside Building in Pittsburgh, Pennsylvania, or the Brock Birmingham location in Alabama. The position is in-office and scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time. The analyst completes same-day daily funding requests assigned by the Operations Work Lead through the Commercial Lending Servicing Portal. Duties include conducting due diligence, booking requests in WI, and using PSUI to complete monetary transactions when payments are made by wire. The analyst corrects errors returned by the QC team and processes dealer refunds received by paper check, title tracking, and some legal files in the office. The role includes reviewing the prior day’s work in a morning huddle and checking in during the afternoon on the status of same-day funding requests. The analyst may communicate by email or phone with dealers and relationship managers when clarification is needed. The role executes varied transactions and processes using standard procedures and may support specialized products or functional areas, including complex or sensitive assigned accounts or portfolios. It processes and reconciles moderately complex transactions, partners with internal and external business contacts to route communications and documents, identifies or resolves exceptions, and escalates issues as appropriate. The analyst ensures transaction materials and documentation are available, responds to inquiries and ad hoc requests, researches work received, and reviews transactions and related documents for completeness, accuracy, service-level compliance, and adherence to policies and procedures. PNC describes itself as an in-office company and emphasizes teamwork, customer focus, risk management, and a supportive, inclusive workplace. Visa sponsorship and STEM OPT participation are not provided for this position.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Strong accuracy and attention to detail, decision-making and critical-thinking skills, effective communication, flexibility, adaptability, and ability to manage multiple priorities.
Ability to follow operational functions, problem-management processes, and standard operating procedures.
Must work in-office at the specified location and follow the Monday–Friday, 8:30 a.m.–5:00 p.m. Eastern schedule.
Employment visa sponsorship and STEM OPT participation are not available for this position.

Nice To Haves

Proficiency in Microsoft Excel and Microsoft OneNote.
Meticulous attention to detail and the ability to adjust to diverse workloads.
Analytical thinking, capital management, communication, compliance requirements, deadline adherence, documentation, due diligence, loan documentation, regulatory compliance, and risk mitigation strategies.

Responsibilities

Complete same-day daily funding requests assigned through the Commercial Lending Servicing Portal.
Conduct due diligence and book funding requests in WI.
Use PSUI to complete monetary transactions for requests paid by wire.
Correct errors returned by the QC team.
Process dealer refunds received as paper checks, perform title tracking, and handle some legal files in the office.
Review prior-day work during the daily morning huddle and provide afternoon status updates on same-day funding requests.
Communicate with dealers and relationship managers by email or phone when clarification is needed for loan funding.
Process and reconcile varied, moderately complex transactions in accordance with established policies and procedures.
Partner with internal and external business contacts to route communications, documents, and action items needed to complete transactions.
Identify and resolve exceptions when appropriate, escalating issues as needed.
Ensure appropriate materials and documentation are available to complete transactions.
Respond to inquiries and ad hoc requests, research workflow and received work, and provide feedback.
Review transactions and related documents to verify completeness, accuracy, service-level compliance, and adherence to policies and procedures.
Manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and eligibility.