Loan Support Analyst - Dealer Floor Plan - Booking & Servicing

PNC Bank•Pittsburgh, PA

5d•Onsite

About The Position

PNC is hiring a Loan Support Analyst for the Dealer Floorplan Operations team within Commercial Lending Operations. The position is based at PNC's Firstside Building in Pittsburgh, Pennsylvania, or PNC's Brock location in Birmingham, Alabama. The role works in-office, Monday through Friday, from 8:30 a.m. to 5:00 p.m. Eastern Time. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The analyst completes same-day daily funding requests assigned by the Operations Work Lead through the Commercial Lending Servicing Portal. Responsibilities include conducting due diligence, booking requests in WI, and using PSUI to complete monetary transactions when payment is made by wire. The analyst corrects errors returned by the quality-control team, processes dealer refunds received by paper check, handles title tracking, and works with some legal files in the office. The team reviews prior-day work in a morning huddle and checks the status of same-day funding requests in an afternoon touch base. The analyst may contact dealers and relationship managers by email or phone when funding clarification is needed. The position involves processing and reconciling moderately complex transactions under established policies and procedures; coordinating communications and documents with internal or external partners; identifying and escalating exceptions; responding to inquiries and research requests; and reviewing work for accuracy, completeness, and compliance with service levels and applicable policies. Success requires attention to detail, adaptability to changing workloads, and a collaborative, customer-focused approach to work in a high-energy environment.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Maintain accuracy and attention to detail.
Manage multiple priorities and adapt to diverse workloads.
Communicate effectively and work collaboratively with internal and external partners.
Apply due diligence, loan documentation, compliance, and risk-mitigation practices.
Be customer-focused and effectively manage risks in support of PNC's Enterprise Risk Management Framework.

Nice To Haves

Proficiency in Microsoft Excel.
Proficiency in Microsoft OneNote.
Analytical thinking.
Capital management knowledge.
Deadline adherence.
Detail-oriented work habits.
Documentation skills.
Due diligence experience.
Loan documentation knowledge.
Regulatory compliance knowledge.
Risk mitigation strategies.
Flexibility and adaptability.
Decision-making and critical-thinking skills.
Problem-management skills.
Knowledge of operational functions, products, services, and standard operating procedures.
Motivation, drive, creativity, and enjoyment of working in a high-energy team environment.

Responsibilities

Complete same-day daily funding requests assigned by the Operations Work Lead through the Commercial Lending Servicing Portal.
Conduct due diligence and book loan requests in WI.
Use PSUI to complete monetary transactions for requests paid by wire.
Correct errors returned by the quality-control team.
Communicate with dealers and relationship managers by email or phone when clarification is needed for loan funding.
Process dealer refunds received as paper checks, handle title tracking, and work with some legal files in the office.
Process and reconcile varied, moderately complex transactions in accordance with established policies and procedures.
Partner with internal and external business partners to route communications, documents, and action items needed to complete transactions.
Identify and resolve exceptions when appropriate, and escalate them as needed.
Ensure appropriate materials and documentation are available to complete transactions.
Respond to inquiries and ad hoc requests with information and documentation.
Research workflow and incoming work, and provide feedback.
Review transactions and related documents to ensure completeness, accuracy, and conformance to service levels, policies, and procedures.
Participate in daily morning huddles and afternoon touch bases to review prior-day work and same-day funding progress.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.