Loan Support Analyst (Commercial Loan Servicing)

PNC•Denver, TX

1d•$37,500 - $68,750

About The Position

At PNC, employees work together to provide customers with a positive experience in an inclusive workplace. The Loan Support Analyst is part of PNC’s Commercial Loan Administration organization and is based in Denver, Colorado; Dallas, Texas; Pittsburgh, Pennsylvania; or Cleveland, Ohio. The position works closely with commercial bankers to support resolution of loan accounts by providing information such as payoffs, payment history, and projected loan payments, and by processing transactions such as payments and advance transfers. The role executes varied transactions and processes using standard procedures, and may support specialized products or functional areas as well as large, complex, or sensitive accounts or portfolios. It processes and reconciles moderately complex transactions, coordinates communications and documents with internal and external partners, identifies exceptions and escalates them appropriately, responds to inquiries and ad hoc requests, and reviews work for accuracy and compliance with service levels, policies, and procedures. The regular schedule is Monday through Friday, 8:15 a.m. to 5:00 p.m. Eastern Time. Some additional late-evening work is required throughout the quarter, with hours of 10:00 a.m. to 7:00 p.m. Eastern Time on those occasions. Remote work may be available in select geographic locations with PNC approval; approved remote work must be performed from a quiet, secure, confidential home workspace, and occasional office attendance may be required based on business needs. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge.
Typically requires 3 or more years of experience.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus and the ability to use customer needs and satisfaction considerations to develop customized solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
No required certifications.
No required licenses.

Nice To Haves

Analytical thinking
Capital management
Compliance requirements
Documentation
Due diligence
Loan documentation
Regulatory compliance
Risk mitigation strategies
Accuracy and attention to detail
Decision making and critical thinking
Effective communications
Flexibility and adaptability
Managing multiple priorities
Operational functions
Problem management process
Products and services
Standard operating procedures

Responsibilities

Execute varied transactions and processes using established standard procedures.
Process and reconcile varied, moderately complex transactions in accordance with policies and procedures.
Work with internal and external business partners to route communications, documents, and action items needed to complete transactions.
Identify exceptions, resolve them when appropriate, and escalate them as needed.
Interact with customers and support assigned accounts or portfolios.
Ensure appropriate materials and documentation are available to complete transactions.
Respond to inquiries and ad hoc requests with information and documentation.
Research work received and provide feedback on workflows.
Review transactions, related documents, and work processes for completeness, accuracy, service-level compliance, and adherence to applicable policies and procedures.
Support commercial bankers in resolving loan accounts by providing payoffs, payment histories, projected loan payments, and other requested information.
Process loan transactions, including payments and advance transfers.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service