Loan Servicing Compliance Analyst

ARISE FEDERAL CREDIT UNION•Canton, MA

2d•$62,315 - $67,500•Hybrid

About The Position

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less. For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve. If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Requirements

Bachelor's degree in Business, Finance, Accounting, Compliance, or a related field preferred; equivalent combination of education and experience considered.
3–5 years of experience in loan servicing, lending operations, compliance, quality control, audit, or related financial services experience, with exposure to multiple loan servicing functions preferred.
Working knowledge of consumer, residential mortgage, escrow, lease, and commercial loan servicing processes and applicable regulatory requirements.
Experience with compliance monitoring, quality-control reviews, operational audits, risk assessments, or similar analytical activities preferred.
Strong analytical, investigative, and problem-solving skills with the ability to identify trends, research root causes, evaluate risk, and recommend appropriate solutions.
Strong attention to detail and ability to accurately review transactions, documentation, system records, and reports.
Strong written and verbal communication skills with the ability to clearly document findings and communicate requirements to both technical and non-technical audiences.
Strong organizational and time-management skills with the ability to manage multiple reviews, projects, and deadlines.
Proficiency with Microsoft Office, particularly Excel, Word, Outlook, and Teams; experience with core, loan servicing, or loan origination systems preferred.
Ability to exercise independent judgment, maintain confidentiality, appropriately escalate risk, and work effectively across departments.

Responsibilities

Conducts compliance, quality-control, and risk-based reviews across consumer, lease, residential, escrow, and commercial loan servicing to ensure transactions, documentation, system activity, and member communications comply with applicable regulations, Credit Union policies, investor requirements, and established procedures.
Reviews servicing transactions and account maintenance, including payments, payoffs, modifications, fees, escrow activity, insurance, taxes, rate adjustments, releases, subordinations, charge-offs, lease activity, and other servicing functions to identify errors, exceptions, and potential compliance concerns.
Performs targeted monitoring and testing of residential mortgage, home equity, escrow, consumer, lease, and commercial servicing activities, including CULA-related lease servicing and applicable regulatory and investor requirements.
Identifies, documents, and researches servicing exceptions, compliance concerns, control weaknesses, member complaints, audit findings, and recurring errors; performs root-cause analysis and recommends appropriate corrective actions.
Supports regulatory reporting, audits, examinations, compliance reviews, quality-control programs, and risk assessments by preparing documentation, researching servicing activity, and responding to information requests.
Participate in the review and testing of new products, system enhancements, servicing processes, and system changes to identify compliance, data integrity, and operational risks.
Partners with Compliance, Risk, Internal Audit, Lending, Accounting, Legal, Operations, and other departments to investigate and resolve servicing issues and implement process improvements.
Maintains accurate records of reviews, findings, corrective actions, supporting documentation, and regulatory correspondence while protecting confidential member and Credit Union information.
Performs other duties as assigned.