Commercial Loan Servicing Specialist
About The Position
The Commercial Loan Servicing Processor 1 coordinates paper and digital loan documents and maintains commercial loans throughout their lifecycle. The position verifies that required documentation is received or filed to secure intended loan collateral and researches missing items. It also creates and works monthly reports for distribution to Operations and other departments as appropriate. The role coordinates incoming mail and loan-closing documents, reviews commercial loan submissions for booking, performs next-day reviews of booked loans and processor maintenance, and completes daily maintenance requests. It maintains collateral accounts and tracks exception items, organizes and uploads closing packages for imaging, and handles UCC and vehicle lien filings. The specialist also manages follow-up items and supports bank staff with loan-account questions and customer-service calls. The position is expected to demonstrate the Five Star Bank experience and its principles of teamwork, leading by example, and service in interactions with customers, associates, and stakeholders.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in a banking environment.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Excellent organizational skills and attention to detail.
- Excellent time-management skills and a proven ability to meet deadlines.
- Ability to respond to information requests in a timely and professional manner.
- Working knowledge of Microsoft applications and ability to learn new and existing banking software.
Responsibilities
- Coordinate incoming mail to Loan Servicing and distribute it appropriately.
- Coordinate loan-closing documents and packages from loan closers and update the closing log.
- Review information submitted for commercial loan booking to verify required documentation and obtain corrections as needed.
- Perform next-day reviews of loans booked to the core system.
- Complete daily maintenance requests through Salesforce and Outlook.
- Maintain collateral accounts to reflect proper collateral control and use the Collateral Tracking system to follow up on exception items.
- Organize documents for scanning and work with File Room personnel to upload closing packages to Synergy after booking, ensuring images are complete, legible, and accurately labeled.
- Complete UCC filings and continuations, initiate vehicle lien filings, track lien status, and resolve filing issues.
- Maintain and work a pending file of follow-up items.
- Perform next-day reviews of maintenance completed by other processors.
- Support bank staff with loan accounts by responding to customer-service calls and assisting with loan questions.
- Demonstrate Five Star Bank experience standards and the principles of teamwork, leading by example, and service in interactions with internal and external customers, associates, and stakeholders.
- Create and work monthly reports for distribution to Operations and other departments as appropriate.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Health Savings Account.
- Flexible Spending Account(s).
- Company-paid life insurance, long-term disability, and short-term disability.
- Voluntary life, critical illness/specified disease, accident, hospital indemnity, and personal accident offerings.
- Tuition reimbursement.
- Employee referral program.
- Wellness reimbursement program.
- Star Volunteer Program.
- Employee banking and financial perks.
- Flexible hybrid work schedule.
- Paid time off (PTO).
- Company-paid holidays.
- Successful candidates may be eligible for cash or equity-based incentives based on role and performance.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
