Loan Support Analyst

PNC•Brecksville, OH

20h•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Analyst within PNC's Commercial Lending Operations organization, you will be based in Brecksville, OH. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. Preferred skills include strong attention to detail, comfort with repetitive task work, and proficiency with basic Microsoft Office applications such as Excel, Outlook, OneNote and Teams. Experience with systems such as ACBS, ACLS, FDR, Mainframe, Spirit, Outlook, CUI, and CLASS is beneficial but not required, and although prior experience in CLO or AMG Operations is a plus, it is not necessary for success in the role. A Loan Support Analyst manages a highly self-directed workflow focused on accuracy, timeliness, and independent decision making throughout the day. The role begins with reviewing and self-assigning work from the Payoff Letter Request SharePoint queues (ACBS, ACLS, or FDR), prioritizing RUSH items, and gathering all required supporting documentation such as bot data sheets, requests, system screen prints, and historical transaction details. Once a request is assigned, the analyst conducts a detailed review of loan information—confirming product types, validating data within the applicable system of record, and determining whether additional steps such as facility level payoff handling or the reconciliation of multiple obligations are required. The analyst performs all necessary payoff, interest, fee, or consolidated facility calculations using approved tools, often identifying and escalating data anomalies. After validating all inputs, the analyst prepares the payoff letter using the correct SharePoint template and saves all documentation in the designated folder structure. A final self-review is completed before the file is submitted for mandatory peer Quality Control (QC), and experienced analysts also perform QC checks for others by verifying calculations, documentation accuracy, and adherence to procedures. Throughout the day, the analyst may collaborate with partners across the Commercial Asset Team, Loan Administration, and leadership to resolve questions or escalate issues related to fees, rate discrepancies, or customer level exposure. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio. Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio. Ensures the appropriate materials and documentation are available to complete transactions. Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received. Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Strong attention to detail
Comfort with repetitive task work
Proficiency with basic Microsoft Office applications such as Excel, Outlook, OneNote and Teams
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Associates degree or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
No Required Certification(s)
No Required License(s)

Nice To Haves

Experience with systems such as ACBS, ACLS, FDR, Mainframe, Spirit, Outlook, CUI, and CLASS is beneficial but not required
Prior experience in CLO or AMG Operations is a plus, but not necessary for success in the role
Analytical Thinking
Capital Management
Compliance Requirements
Documentations
Due Diligence
Loan Documentation
Regulatory Compliance
Risk Mitigation Strategies

Responsibilities

Reviews and self-assigns work from the Payoff Letter Request SharePoint queues (ACBS, ACLS, or FDR), prioritizing RUSH items.
Gathers all required supporting documentation such as bot data sheets, requests, system screen prints, and historical transaction details.
Conducts a detailed review of loan information—confirming product types, validating data within the applicable system of record, and determining whether additional steps such as facility level payoff handling or the reconciliation of multiple obligations are required.
Performs all necessary payoff, interest, fee, or consolidated facility calculations using approved tools, often identifying and escalating data anomalies.
Prepares the payoff letter using the correct SharePoint template and saves all documentation in the designated folder structure.
Completes a final self-review before the file is submitted for mandatory peer Quality Control (QC).
Performs QC checks for others by verifying calculations, documentation accuracy, and adherence to procedures.
Collaborates with partners across the Commercial Asset Team, Loan Administration, and leadership to resolve questions or escalate issues related to fees, rate discrepancies, or customer level exposure.
Executes varied transactions/processes utilizing standard procedures.
May have specific responsibility for one or multiple specialized products or functional areas.
May have responsibility for large, complex and sensitive assigned accounts or portfolio.
Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures.
Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions.
Identifies and may resolve exceptions; escalates appropriately.
May interact with customers and have assigned accounts or portfolio.
Ensures the appropriate materials and documentation are available to complete transactions.
Provides responses and documentation to inquiries and ad hoc requests.
Completes research and provides feedback on workflow and work received.
Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service