Loan Support Analyst - Commercial

PNC Bank•Pittsburgh, PA

1d•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Analyst within PNC's CLLO Loan Administration - Direct Commercial organization, you will be responsible for supporting defaulted commercial loans. You will work closely with commercial bankers to help support the resolution of the loan accounts by providing information needed, including payoffs, payment history, projected loan payments, as well as other information requested. This will include transactional work such as payment transfers and processing. The role involves executing varied transactions/processes utilizing standard procedures, potentially with specific responsibility for one or multiple specialized products or functional areas, or for large, complex, and sensitive assigned accounts or portfolios. You will process and/or reconcile varied and moderately complex transactions in accordance with established policies and procedures, partner with internal and/or external business partners to route communications, documents or other action items to complete transactions, and identify and resolve exceptions, escalating appropriately. The position may involve interacting with customers and having assigned accounts or portfolios, ensuring appropriate materials and documentation are available to complete transactions, providing responses and documentation to inquiries and ad hoc requests, completing research, and providing feedback on workflow and work received. You will also review transactions and related documents and verify work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Requirements

Strong analytical skills
Strong problem solving skills
Accuracy and Attention to Detail
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Operational Functions
Problem Management Process
Products and Services
Standard Operating Procedures
Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
Typically requires 3+ years experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Analytical Thinking
Capital Management
Compliance Requirements
Documentations
Due Diligence
Loan Documentation
Regulatory Compliance
Risk Mitigation Strategies

Responsibilities

Support defaulted commercial loans.
Work closely with commercial bankers to help support the resolution of loan accounts by providing information needed, including payoffs, payment history, projected loan payments, as well as other information requested.
Perform transactional work such as payment transfers and processing.
Execute varied transactions/processes utilizing standard procedures.
May have specific responsibility for one or multiple specialized products or functional areas.
May have responsibility for large, complex and sensitive assigned accounts or portfolio.
Process and/or reconcile varied and moderately complex transactions in accordance with established policies and procedures.
Partner with internal and/or external business partners to route communications, documents or other action items to complete transactions.
Identify and may resolve exceptions; escalate appropriately.
May interact with customers and have assigned accounts or portfolio.
Ensure the appropriate materials and documentation are available to complete transactions.
Provide responses and documentation to inquiries and ad hoc requests.
Complete research and provide feedback on workflow and work received.
Review transactions and related documents and verify work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service