Loan Support Analyst - Specialty

PNC Bank•Cincinnati, OH

6d•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Analyst - Specialty within PNC's EF Servicing organization, you will be based in Cincinnati, OH. Core hours for this role are Monday – Friday, 8:00 am EST – 5:00 pm EST. In this role you will be supporting Commercial Equipment Finance clients by conducting a review of insurance certificates provided by clients to ensure they meet all requirements. This role involves outreach to clients, insurance agents, or internal partners. Volume may fluctuate, but on average the team reviews approximately 50 to 60 insurance certificates per month, in addition to ongoing tracking and follow‑up activities. Communication may occur through individual outreach or occasional group calls with external clients, insurance agents, Sales partners, or Legal, though group interactions typically represent a small portion of the workload. In cases where insurance renewals are under review and coverage changes no longer meet requirements, you will notify Sales partners so they can coordinate next steps with the client. The role also includes reviewing reports, applying insurance credits received from external insurance partners, and validating customer‑submitted proof of coverage so appropriate credits can be issued. While not initially responsible for reconciliation activities, the role may expand in the future to include greater involvement in insurance‑related reconciliation processes. Strong Excel skills are essential for success in this role, including the use of formulas and VLOOKUPs, as well as the ability to work accurately with detailed data and reports. Experience with equipment or commercial insurance is preferred, along with strong verbal and written communication skills, as the role requires frequent interaction with both internal stakeholders and external partners. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending & Leasing Operations organization. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Strong Excel skills are essential for success in this role, including the use of formulas and VLOOKUPs, as well as the ability to work accurately with detailed data and reports.
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
Typically requires 4+ years of related business or functional experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Associates
No Required Certification(s)
No Required License(s)
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Nice To Haves

Experience with equipment or commercial insurance is preferred, along with strong verbal and written communication skills, as the role requires frequent interaction with both internal stakeholders and external partners.
Analytical Thinking
Capital Management
Compliance Requirements
Documentations
Due Diligence
Loan Documentation
Regulatory Compliance
Risk Mitigation Strategies
Accuracy and Attention to Detail
Consulting
Customer Interaction
Decision Making and Critical Thinking
Effective Communications
Financial Analysis
Managing Multiple Priorities
Operational Functions
Products and Services
Relationship Management

Responsibilities

Applies specialty product knowledge to close or administer risk syndicated and/or commercial loan transactions.
May have responsibility for fulfilling key fiduciary obligations associated with the Banks Agent role; validating construction due diligence requirements; and/or monitoring construction progress and draw requirements.
Reviews customized commercial, legal, and related due diligence documentation and reporting to ensure adherence to deal structures and/or regulatory compliance requirements.
Ensures the appropriate materials and documentation are available to customers, investors, capital markets loan syndications and/or commercial real estate deal teams, as well as external and internal business partners to execute transactions.
Reviews transactions and related documents, including collateral and construction requirements.
Supports work processes to ensure completeness, accuracy, and conformance to credit approvals, legal documents, established service levels and applicable procedures.
Reviews reports to identify exceptions, monitor quality and ensure compliance.
Participates in risk mitigation activities.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.