Loan Support Analyst Senior - Reserve Administration - Midland
About The Position
As a Loan Support Analyst Senior in PNC's Midland organization, the employee supports the day-to-day servicing of a portfolio of commercial real estate loans, including CMBS, balance sheet, and agency loans. The role applies specialty product knowledge to loans with elevated borrower relationships and/or complexity, requiring increased communication and autonomy. It includes reviewing loan documentation to determine whether reserve requests meet loan-agreement criteria, communicating required documents to borrowers, answering questions, and handling difficult conversations. The analyst interprets complex loan agreements and performs servicing activities in compliance with servicing agreements, loan documents, internal policies and procedures, and applicable laws and regulations. The position is based within the PNC Midland footprint. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.
Requirements
- Bachelor's degree; in lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
- Roles at this level typically require less than one year of professional experience and/or successful completion of a formal development program.
- Demonstrate the knowledge, skills, and abilities appropriate for the role.
- Strong communication skills and previous loan support experience are desired.
- No required certifications or licenses.
- No required or preferred language assessments.
- Must meet applicable requirements of Section 19 of the Federal Deposit Insurance Act and, for any registered role, the SAFE Act and/or FINRA requirements.
Nice To Haves
- Analytical thinking
- Capital management
- Compliance requirements
- Documentation
- Due diligence
- Loan documentation
- Regulatory compliance
- Risk mitigation strategies
- Consulting
- Customer interaction
- Decision making and critical thinking
- Effective communications
- Financial analysis
- Managing multiple priorities
- Negotiating
- Operational functions
- Products and services
- Relationship management
- Strong communication skills
- Previous loan support experience
Responsibilities
- Review loan documentation to determine whether submitted reserve requests meet loan-agreement criteria for disbursement.
- Communicate required documentation to borrowers, answer borrower questions, and handle difficult conversations.
- Support day-to-day servicing of a commercial real estate loan portfolio, ensuring compliance with loan documents, accurate transaction processing, and timely stakeholder reporting.
- Analyze and interpret complex loan agreements and apply loan terms accurately in servicing activities.
- Resolve non-compliant issues through written and verbal communication with internal and external parties.
- Review and process loan payments, escrows, and reserve account disbursements, as applicable.
- Assist with periodic investor, internal, and regulatory reporting, as applicable.
- Perform covenant compliance testing, as applicable.
- Maintain accurate and up-to-date loan servicing records in the servicing system.
- Support onboarding of new loans and transitions of paid-off or transferred loans, as applicable.
- Support tax and insurance administration, as applicable.
- Perform collection activities on delinquent accounts, as applicable.
- Review reports to identify exceptions, ensure quality, and contribute to risk mitigation.
- Serve as a subject matter resource and provide specialty product training, as applicable.
- Manage business risks in accordance with PNC's Enterprise Risk Management Framework.
- Apply customer-focused practices and use customer needs and satisfaction as considerations in business decisions.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
