Loan Support Analyst Senior - Single Family Rental (SFR) Servicing Team - Midland
About The Position
The Loan Support Analyst Senior serves as the primary point of contact and loan administrator for servicing needs related to Single Family Rental (SFR) clients, supporting balance sheet and CMBS loans. The role applies specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans, including CMBS, balance sheet, and agency loans. It involves elevated borrower relationships and/or loan complexity, with increased communication and autonomy. The analyst processes complex servicing transactions and collections, researches loan documents to determine appropriate actions, and analyzes and interprets complex loan agreements to apply loan terms accurately. The position requires careful attention to varying client and loan requirements, sound time management, organization, customer service, and analytical skills. All servicing work must comply with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations. The position may be eligible for remote work in select geographic locations with PNC approval. Approved remote work must be performed from a quiet, secure, and confidential home-based workspace; occasional in-office participation may be required based on business needs. PNC will not sponsor employment visas or participate in STEM OPT for this position.
Requirements
- Bachelor’s degree; in lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered.
- Roles at this level typically require less than one year of professional experience and/or successful completion of a formal development program.
- Demonstrated appropriate knowledge, skills, and abilities for the role.
- Analytical thinking, compliance requirements, documentation, due diligence, loan documentation, regulatory compliance, and risk mitigation skills.
- Consulting, customer interaction, decision-making and critical thinking, effective communication, financial analysis, managing multiple priorities, negotiation, operational functions, product and service knowledge, and relationship management competencies.
- Must be able to comply with applicable servicing agreements, loan documentation, internal policies and procedures, and laws and regulations.
- No employment visa sponsorship or STEM OPT participation is available.
Nice To Haves
- Experience or knowledge in commercial real estate loan servicing, including SFR, CMBS, balance sheet, or agency loans.
- Professional customer service and analytical skills.
- Knowledge of capital management and risk mitigation strategies.
Responsibilities
- Serve as the primary point of contact and loan administrator for SFR client servicing needs.
- Support day-to-day servicing of commercial real estate loan portfolios, including CMBS, balance sheet, and agency loans.
- Execute complex loan servicing transactions and perform collection activities.
- Analyze and interpret loan agreements and research loan documents to determine how to apply loan terms and address servicing matters.
- Ensure accurate transaction processing and timely reporting to stakeholders in compliance with servicing agreements, loan documents, internal policies and procedures, and applicable laws and regulations.
- Resolve non-compliant issues through written and verbal communication with internal and external parties.
- Review and process loan payments, escrows, and reserve account disbursements, as applicable.
- Assist in preparing periodic investor, internal, and regulatory reports.
- Perform covenant compliance testing, as applicable.
- Maintain accurate and up-to-date loan servicing records in the servicing system.
- Support onboarding of new loans and transitions of paid-off or transferred loans.
- Support tax and insurance administration, as applicable.
- Review reports to identify exceptions, ensure quality, and contribute to risk mitigation.
- Serve as a subject matter resource and provide specialty product training, as applicable.
- Manage borrower and client requests with attention to detail, customer service, time management, and organization.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature
- Dental insurance
- Vision coverage
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
