Loan Support Analyst Senior - Commercial Mortgage Backed Securities (CMBS) Servicing - Midland

PNC•Little Rock, AR

5d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Analyst position will assist in servicing CMBS loans by: - Identifying and contacting authorized party to complete Borrower Admin registration for CRE Insight access - Processing borrower requests via phone, email, and CRE Insight portal - Researching and processing incoming and aged funds - Monitoring delinquencies and performing collection activities - Reviewing and processing borrower requested late charge waivers - Completing address changes, audit confirmations, and rate caps reviews - Communicating and collaborating with Functional Departments to aid borrowers with any potential questions or issues that may arise This Loan Analyst position is necessary to effectively handle the department’s workload and enhance the customer service levels. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Bachelors
No Required Certification(s)
No Required License(s)

Nice To Haves

Analytical Thinking
Capital Management
Compliance Requirements
Documentations
Due Diligence
Loan Documentation
Regulatory Compliance
Risk Mitigation Strategies
Consulting
Customer Interaction
Decision Making and Critical Thinking
Effective Communications
Financial Analysis
Managing Multiple Priorities
Negotiating
Operational Functions
Products and Services
Relationship Management

Responsibilities

Applies specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with elevated borrower relationships and/or complexity to include increased communication and autonomy.
Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders.
These commercial real estate loans include CMBS, balance sheet and agency loans.
Will be required to analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities.
All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.
Resolves non-compliant issues through written and verbal communication with both internal and external parties.
May review and process loan payments, escrows and reserve account disbursements.
May assist in the preparation of periodic reporting including investor, internal and regulatory reports.
May perform covenant compliance testing.
Must maintain accurate and up-to-date loan servicing records in the servicing system.
May support the onboarding of new loans and the transition of paid-off or transferred loans.
May support tax and insurance administration.
May perform collection activities on delinquent accounts.
May have funds disbursement authority.
Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts.
May serve as a subject matter resource and may provide specialty product training.