Mortgage Loan Servicing Representative

NASA Federal Credit Union•Upper Marlboro, MD

21h•Hybrid

About The Position

NASA Federal Credit Union is seeking a detail-oriented Mortgage Loan Servicing professional to deliver exceptional member service while supporting a wide range of mortgage servicing functions. This role assists members and internal partners through telephone, mail, and email communications, maintains accurate mortgage loan data, and serves as a liaison for transaction-related questions. Responsibilities include onboarding new first mortgages, setting up escrow accounts, posting mortgage payments and payoffs, processing annual escrow analyses, tracking recordation and lien releases, maintaining MERS system accuracy, processing mortgage corrections and transfers, and supporting credit bureau reporting and corrections.

Requirements

A high school diploma or general education degree (GED) and one-year relevant experience and/or training required (Level I)
A high school diploma or general education degree (GED) and two to four years relevant experience required (Level II)
Three to six years relevant experience required (Level III)
Strong knowledge of mortgage systems, mortgage procedures, credit union and governmental agency regulations and policies.

Nice To Haves

Bachelor’s Degree in relevant field preferred (Level III)

Responsibilities

Answers incoming telephone calls
Responds to internal and external email communications
Onboards new first mortgages to FICS
Ensures accurate and timely generation of periodic billing statements
Handles all internal/external member inquiries pertaining to documents (Notes, Deeds of Trust, Title Policies)
Completes Verification of Mortgage forms
Processes payoff requests for all real estate loan types
Processes all payoff transaction types (Retail Sold, Refinance, Retail and Correspondent, Home Equity and Commercial)
Posts payments to all real estate loan types
Responsible for mailing Goodbye (Retail Sold) and Welcome letters (Correspondent)
Sets up escrow accounts for new mortgages
Responsible for setting up tax service for new mortgages
Responsible for transferring mortgages to investors in MERS in a timely manner
Tracks recordation and processes lien releases on first mortgage and home equity Deeds of Trust
Files all mortgage documents within the vault and tracks outgoing original documents
Verifies accuracy of 1098 and 1099 tax forms
Performs servicing transfers for loans sold to new investors
Reviews daily, weekly, and monthly reports
Reviews and audits new escrow setups for accuracy
Disburses payment of taxes, insurance and private mortgage insurance
Contacts member regarding delinquent taxes and cancellation of insurance
Responsible for the force placement of hazard and flood insurance as needed
Coordinates with Management to pay delinquent taxes to prevent tax sale; redeems collateral from tax sale
Analyzes escrow accounts
Processes final escrow disbursements
Prepares and mails annual escrow analysis statements
Reviews member requests for waiver of existing escrow accounts
Reviews member requests for waiver of private mortgage insurance
Responsible for coordinating mortgage hazard and flood insurance claims
Responsible for filing blanket coverage claims for home equity lines/loans
Responsible for processing and verifying all rate adjustments on Adjustable Rate Mortgages and Commercial Loans
Responsible for verifying monthly and quarterly rate adjustments on Home Equity Lines of Credit
Responsible for loan modifications/partial releases on all real estate loan types
Responsible for reviewing and processing year-end tax statements
Completes MERS audits; tracks receipt of transfers on Correspondent Loans
Responsible for servicing mortgages under the Servicemember’s Civil Relief Act (SCRA)