Mortgage Loan Servicing Specialist

Columbia Bank•Hillsboro, OR

4d•Onsite

About The Position

Responsible for mortgage loan servicing, ongoing customer service, billing, payment processing, escrow servicing, variable loan structures and investor reporting. Works within an environment of high work volumes and established deadlines. Handles assigned tasks according to multiple investor requirements; FNMA, FHLMC, GNMA, FHA, VA, RD and Columbia bank portfolio loans. Requires knowledge of lending documents, and investor policies and procedures. Assists with assignments that are complex and specialized in nature. Generally, acts independently to determine methods and procedures on new assignments. Performs mortgage loan servicing tasks with a high degree of customer service, including; collecting on past due accounts, handling inbound and outbound customer communication, payments and error resolutions, audits. Performs mortgage loan servicing and support activities such as payment processing and submitting maintenance requests. Codes accounts accurately, offers loss mitigation plans, other investor required tasks. Performs Escrow Servicing including; annual analysis, tax and insurance payments, Will be point of contact for internal and external phone inquiries and servicing related tasks. Will assist others with complex or escalated problems. Actively participates in continuous improvement efforts supporting the vision of continuous flow production and zero defects. Assists coworkers and management in solving problems. Participate in frequent in-person meetings, brainstorming sessions, and collaborative projects to support team collaboration and cross-training efforts. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a personal example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.

Requirements

2-4 years of experience in banking, loan servicing or equivalent experience
Working knowledge of Mortgage loans, function/department, regulations, policies and procedures
Demonstrated advanced math skills
Demonstrated advanced analytical skills
Demonstrated advanced multi-tasking skills
Demonstrated advanced problem solving skills
Excellent interpersonal skills
Excellent verbal communication skills
Excellent written communication skills
Advanced proficiency of computer software including Word, Excel, loan servicing systems and other office equipment
Ability to trouble shoot
Ability to determine best work flow practices
Ability to work in a service oriented environment with high work volumes and deadlines
Demonstrated critical thinking skills

Nice To Haves

H.S Diploma/GED

Responsibilities

Mortgage loan servicing
Ongoing customer service
Billing
Payment processing
Escrow servicing
Handling variable loan structures
Investor reporting
Collecting on past due accounts
Handling inbound and outbound customer communication
Processing payments and error resolutions
Performing audits
Submitting maintenance requests
Coding accounts accurately
Offering loss mitigation plans
Performing annual escrow analysis
Processing tax and insurance payments
Acting as a point of contact for internal and external phone inquiries
Assisting others with complex or escalated problems
Participating in continuous improvement efforts
Assisting coworkers and management in solving problems
Participating in in-person meetings, brainstorming sessions, and collaborative projects
Demonstrating compliance with all bank regulations
Keeping up to date on regulation changes
Following all Bank policies and procedures
Completing all required annual or job-specific training
Maintaining a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations
Coaching, mentoring, or training others
Teaching coursework as subject matter expert
Learning, demonstrating, and fostering the Columbia corporate culture
Taking personal initiative
Performing other duties as assigned