Loan Support Analyst Senior - Commercial Mortgage Backed Securities (CMBS) Servicing - Midland

PNC•Little Rock, AR

7d•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Analyst Senior within PNC’s Midland organization, you will be based within the PNC Midland footprint. The Loan Analyst position will assist in servicing CMBS loans by: - Identifying and contacting authorized party to complete Borrower Admin registration for CRE Insight access - Processing borrower requests via phone, email, and CRE Insight portal - Researching and processing incoming and aged funds - Monitoring delinquencies and performing collection activities - Reviewing and processing borrower requested late charge waivers - Completing address changes, audit confirmations, and rate caps reviews - Communicating and collaborating with Functional Departments to aid borrowers with any potential questions or issues that may arise This Loan Analyst position is necessary to effectively handle the department’s workload and enhance the customer service levels. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Applies specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with elevated borrower relationships and/or complexity to include increased communication and automony. Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders. These commercial real estate loans include CMBS, balance sheet and agency loans. Will be required to analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities. •All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations. Resolves non-compliant issues through written and verbal communication with both internal and external parties. May review and process loan payments, escrows and reserve account disbursements. May assist in the preparation of periodic reporting including investor, internal and regulatory reports. May perform covenant compliance testing. Must maintain accurate and up-to-date loan servicing records in the servicing system. May support the onboarding of new loans and the transition of paid-off or transferred loans. May support tax and insurance administration. May perform collection activities on delinquent accounts. May have funds disbursement authority. Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts. May serve as a subject matter resource and may provide specialty product training. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Bachelors
No Required Certification(s)
No Required License(s)
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Nice To Haves

Analytical Thinking
Capital Management
Compliance Requirements
Documentations
Due Diligence
Loan Documentation
Regulatory Compliance
Risk Mitigation Strategies
Consulting
Customer Interaction
Decision Making and Critical Thinking
Effective Communications
Financial Analysis
Managing Multiple Priorities
Negotiating
Operational Functions
Products and Services
Relationship Management
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

Identifying and contacting authorized party to complete Borrower Admin registration for CRE Insight access
Processing borrower requests via phone, email, and CRE Insight portal
Researching and processing incoming and aged funds
Monitoring delinquencies and performing collection activities
Reviewing and processing borrower requested late charge waivers
Completing address changes, audit confirmations, and rate caps reviews
Communicating and collaborating with Functional Departments to aid borrowers with any potential questions or issues that may arise
Applies specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with elevated borrower relationships and/or complexity to include increased communication and automony.
Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders.
Analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities.
All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.
Resolves non-compliant issues through written and verbal communication with both internal and external parties.
May review and process loan payments, escrows and reserve account disbursements.
May assist in the preparation of periodic reporting including investor, internal and regulatory reports.
May perform covenant compliance testing.
Must maintain accurate and up-to-date loan servicing records in the servicing system.
May support the onboarding of new loans and the transition of paid-off or transferred loans.
May support tax and insurance administration.
May perform collection activities on delinquent accounts.
May have funds disbursement authority.
Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts.
May serve as a subject matter resource and may provide specialty product training.