Loan Specialist - Springfield, MO

First Residential Independent Mortgage • Springfield, MO

4d • $45,000 - $80,000

About The Position

As a Loan Specialist, you guide and educate borrowers through the home loan process, initiating their homebuying journey and helping them feel informed and confident. Most leads are people who have already expressed interest, rather than cold-call prospects. This is an entry-level position; mortgage experience is helpful but not required, and the company provides training and development. The role focuses on conventional and FHA loans.

You communicate with borrowers by phone, email, and other tools; review their goals and credit through an online system; help identify suitable loan options; explain rates, terms, and the loan process; and manage paperwork and files through closing. You also collaborate with internal and external parties and contribute where needed. Business calls may be recorded and reviewed using AI-assisted technology for coaching, quality assurance, compliance, training, and performance evaluation.

The standard schedule is Monday through Friday between 7 a.m. and 5 p.m., plus one or two four-hour Saturday shifts per month. The Flex schedule is Monday through Friday between noon and 10 p.m. with hours that may vary, plus two weekends per month. The role offers a competitive base salary and commission, with potential earnings of $45,000–$80,000 per year; top performers may earn more through performance incentives. NMLS licensure is required, and the company can help employees obtain it after starting.

Requirements

• Obtain an NMLS license; the company can help with this after starting.
• Have exceptional written and interpersonal communication skills.
• Demonstrate integrity and a commitment to supporting and empowering others.
• Be persistent and comfortable with repetitive tasks in a sales environment.
• Work collaboratively and provide strong support to colleagues and clients.
• Be self-motivated, goal-oriented, and driven to achieve results.
• Use problem-solving skills to resolve issues quickly.
• Adapt effectively to a fast-paced, changing environment.

Nice To Haves

• Mortgage experience is a plus but is not required.
• Translatable skills or relevant expertise from sales, business development, hospitality, or retail.

Responsibilities

• Engage with borrowers, understand their goals, and provide guidance so they feel informed and confident about moving forward.
• Run borrowers’ credit through an online system and help identify the right loan for their situation.
• Explain the loan process clearly and help borrowers find suitable rates and terms.
• Handle paperwork and keep borrower files on track until loans close.
• Communicate with borrowers by phone, email, and other communication tools.
• Collaborate with internal and external parties and contribute to the team wherever needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed